Customer Service Director
hace 4 días
Customer Service Director Location: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe. You will lead a high‐performing team, strengthen service delivery frameworks, and collaborate cross‐functionally to ensure customers receive world‐class service within a fast‐moving healthcare environment. This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar). Key Responsibilities Strategic Leadership: Own and drive the regional customer service strategy aligned with commercial and operational objectives. Team Management: Lead and develop a team of direct reports to deliver high‐performance and continuous improvement. Cross‐Functional Collaboration: Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery. Customer Excellence: Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience. Salesforce Ownership: Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation. Key Requirements Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing. Strong understanding of infectious disease and molecular diagnostic workflows. Proficient user of Salesforce for service and case management. Excellent communication, analytics, and stakeholder‐management skills. Fluent English and Spanish, additional European languages advantageous. Based within the Barcelona Region. On Offer Strategic leadership role with high visibility across the regional and global organisation. Opportunity to shape customer service operations within a cutting‐edge diagnostics environment. Competitive compensation, benefits, and career growth within a world‐leading healthcare innovator. Hybrid Working Environment.
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Customer Service Director
hace 20 horas
Catalonia, España EPM Scientific A tiempo completoCustomer Service DirectorLocation: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious...
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Customer Service Manager
hace 2 semanas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer service manager
hace 2 semanas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 20 horas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service French Market
hace 2 semanas
Catalonia, España Revlon A tiempo completoRevlon , the leading cosmetic company, is looking for a Customer Service Representative for the French Market , who will be based in Barcelona This position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance. Customer service must follow...
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Customer Service Representative with German
hace 20 horas
Catalonia, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Customer...
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Customer Service Representative with Hungarian
hace 20 horas
Catalonia, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Customer...
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Customer Service Representative with Dutch
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Catalonia, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Customer...
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Customer Service Representative B2B
hace 20 horas
Catalonia, España Revlon A tiempo completoAt Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.Breaking beauty boundaries is in our company's DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has delivered high-quality product innovation, performance, and sophisticated...
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Customer Service Representative B2B
hace 2 semanas
Catalonia, España jobtraffic A tiempo completoAt Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.Breaking beauty boundaries is in our company's DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has delivered high-quality product innovation, performance, and sophisticated...
