Customer service manager
hace 1 día
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. The role will include but not limited to: Build, manage and lead a team of customer services to handle all after-sales support customer enquiries Write, set up and create SOPs for after-sales customer support and service excellence Daily tracking of customer service inquiries handling, providing mentoring and training to staff as needed Business partner with technician team, logistics and warehouse, retail sales manager and BD Manager to ensure any escalations are resolved in a timely manner Work to improve customer satisfaction ratings on E-Commerce, Facebook, Twitter, Instagram, Website, Shop front and B2 B dealers to target 5 star ratings across all channels Provide efficient and reliable after-sales service support, work with technicians to ensure any returns are tend to in a speedy and efficient manner whilst providing frequent update to our customers on timelines for pick up and delivery. The ideal candidate should exhibit: 10 years or more of customer service experience in a retail and online business with a product that comes with after-sales customer support (electronics, white goods, electrical, auto, motorbikes) Experience in a call center support role highly regarded Experience in training and mentoring customer support team in call etiquette and phone handling skills, including also responding to online inquiries and emails Experience in tracking customer satisfaction and doing evaluation on teams for customer support excellence Experience working with various department heads to follow up on various customer support issues from delivery / logistics, faulty parts, invoicing and sales inquiries.
-
Customer Service Manager
hace 1 día
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
-
Customer Service Manager
hace 1 día
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
-
Customer Service Manager
hace 6 horas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
-
Customer Operations Manager
hace 5 días
Catalonia, España Smart Point A tiempo completoCustomer Operations Manager Make buildings smarter. Make services seamless. Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
-
Senior Customer Service
hace 2 semanas
Catalonia, España Manpower España A tiempo completoEstamos en búsqueda de un/a Customer Service Manager para incorporarse a una compañía líder en su sector, en pleno crecimiento y con un entorno dinámico y colaborativo. Funciones principales: Liderar la gestión de pedidos en ERP y de forma transversal con Compras, Producción, Logística, Almacenes, Administración y Comercial. Garantizar la fiabilidad...
-
Customer Service French Market
hace 1 día
Catalonia, España Revlon A tiempo completoRevlon , the leading cosmetic company, is looking for a Customer Service Representative for the French Market , who will be based in Barcelona This position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance. Customer service must follow...
-
Customer Service French Market
hace 1 día
Catalonia, España Revlon A tiempo completoRevlon, the leading cosmetic company, is looking for a Customer Service Representative for the French Market, who will be based in BarcelonaThis position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance.Customer service must follow...
-
Customer Operations Manager
hace 5 días
Catalonia, España Smart Point A tiempo completoCustomer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
-
Customer Operations Manager
hace 1 día
Catalonia, España jobtraffic A tiempo completoCustomer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
-
Customer service English Market
hace 4 semanas
Catalonia, España Konecta A tiempo completoWHO WE ARE? Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management...
