Customer Operations Manager
hace 5 días
Customer Operations Manager Make buildings smarter. Make services seamless. Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential, office, and hospitality spaces. About the Role We're looking for a proactive, highly organised Customer Operations Manager to lead and evolve our post-sales experience. You'll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale. This is a hands-on, cross-functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation. Key Responsibilities Customer Success Lead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts. Operations Leadership Manage our ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards. Delivery & Fulfilment Oversee installations, third-party suppliers, and scheduling to ensure smooth rollouts and service handovers. AI & Automation Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms. Service Performance Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback. About You 5–7+ years in operations, delivery, or customer success (ideally in a tech or service-led environment) Proven team management and supplier coordination experience Strong project/process development skills Comfortable with automation tools and AI-led innovation Excellent communicator and problem-solver Experience in SaaS, telecoms, or infrastructure is a plus Why It Matters You'll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows.
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Customer Operations Manager
hace 5 días
Catalonia, España Smart Point A tiempo completoCustomer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Customer Operations Manager
hace 1 día
Catalonia, España jobtraffic A tiempo completoCustomer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Customer Service Manager
hace 1 día
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 1 día
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer service manager
hace 1 día
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 4 horas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Operations Manager
hace 2 semanas
Catalonia, España CLASQUIN A tiempo completoCLASQUIN is a French international transport operator. The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers. The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the...
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Operations Manager
hace 2 semanas
Catalonia, España CLASQUIN A tiempo completoCLASQUIN is a French international transport operator.The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power...
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Operations Manager
hace 1 día
Catalonia, España jobtraffic A tiempo completoCLASQUIN is a French international transport operator.The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power...
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Customer Success Manager
hace 1 día
Catalonia, España WhatJobs A tiempo completoAbout the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think "Stripe for Travel." By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some...
