Customer Operations Manager
hace 2 días
Customer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential, office, and hospitality spaces.About the RoleWe're looking for a proactive, highly organised Customer Operations Manager to lead and evolve our post-sales experience. You'll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale.This is a hands-on, cross-functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation.Key ResponsibilitiesCustomer SuccessLead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts.Operations Leadership Manage our ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards.Delivery & Fulfilment Oversee installations, third-party suppliers, and scheduling to ensure smooth rollouts and service handovers.AI & Automation Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms.Service Performance Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback.About You5–7+ years in operations, delivery, or customer success (ideally in a tech or service-led environment)Proven team management and supplier coordination experienceStrong project/process development skillsComfortable with automation tools and AI-led innovationExcellent communicator and problem-solverExperience in SaaS, telecoms, or infrastructure is a plusWhy It MattersYou'll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows.
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Customer Operations Manager
hace 2 días
Catalonia, España Smart Point A tiempo completoCustomer Operations Manager Make buildings smarter. Make services seamless. Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Operations Manager
hace 1 semana
Catalonia, España CLASQUIN A tiempo completoCLASQUIN is a French international transport operator. The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers. The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the...
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Operations Manager
hace 2 semanas
Catalonia, España CLASQUIN A tiempo completoCLASQUIN is a French international transport operator.The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power...
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Customer Success Manager
hace 7 días
Catalonia, España Shiji Group A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System , Point-of-Sale , guest engagement ,...
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Customer Success Manager
hace 2 días
Catalonia, España Nuitée A tiempo completoAbout the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think "Stripe for Travel." By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some...
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Customer Success Manager
hace 2 días
Catalonia, España Nuitée A tiempo completoAbout the companyAt Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think "Stripe for Travel."By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of...
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Congress & Customer Experience Manager
hace 9 horas
Catalonia, España Manpower España A tiempo completoCongress & Customer Experience Manager International Role | Swiss Multinational Pharmaceutical CompanyWe are looking for a Congress & Customer Experience Manager to coordinate the execution and flawless delivery of international congress experiences, ensuring consistency, quality, and innovation across every touchpoint.In this role, you will work in a...
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Quality Assurance Operations Manager
hace 2 semanas
Catalonia, España BioTalent A tiempo completoA key client of BioTalent are looking for a QA operations manager on a permanent basis. This candidate can be based in either Barcelona (Spain), Sofia (Bulgaria) or Lisbon (Portugal). Candidates based outside of cannot commute to such locations will not be considered. Responsibilities: Provide oversight of CDMO/service provider operations to ensure ongoing...
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Product Marketing Operations Manager
hace 7 días
Catalonia, España psd group A tiempo completoProduct Marketing Operations ManagerSummary Location: Barcelona (hybrid) Day Rate: Negotiable Duration: until end of 2026 Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel....
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Purchasing & Operations Manager
hace 6 días
Catalonia, España CA Sports A tiempo completo¿El mundo del deporte es tu pasión y tienes experiencia en patrocinios en el sector? ¡Estamos deseando conocerte! En CA Sports , agencia del Grupo Havas especializada en patrocinio deportivo , estamos ampliando equipo, y buscamos un/a Purchasing & Operations Manager . ️ ¿Qué necesitas para unirte? Ser un apasionado/a del deporte. Experiencia sólida...
