It Support Technician For Video Games
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Описание
Scopely is a video game and interactive entertainment company that creates, develops, publishes, and live-operates games across mobile, web, PC, and console. Its portfolio includes MONOPOLY GO, Pokémon GO, and other games, and its proprietary technology platform is Playgami.
Задачи
- Run diagnostics, assess impact, prioritize support requests, and own them through resolution with timely, empathetic communication
- Troubleshoot workstation, connectivity, identity, and workplace technology issues across macOS, Windows, iOS, and Android
- Maintain operational ownership, technical knowledge, and clear escalation paths as a subject-matter expert
- Support employee onboarding, offboarding, device lifecycle, and access processes
- Prioritize tasks based on impact and urgency
- Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
- Apply security best practices, focusing on data integrity and malware protection for workstations
- Produce technical documentation, runbooks, standards, and knowledge-base content
- Research and recommend innovative, automated approaches to system administration tasks that scale with company growth
- Use AI responsibly to improve support while maintaining human oversight
- Support the AV/VC platform (Zoom)
Требования
- At least 5 years of related IT support or service desk experience
- Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
- Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
- Hands-on experience with Jira Service Management or a comparable platform
- Experience with scripting and delivering process improvements or automation
- Strong English language skills
- Excellent interpersonal and communication skills, including the ability to work with users at all organizational levels
- Decision-making, time management, planning, communication, and end-user service skills
- Будет плюсом: experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms, experience building prototypes, test cases, or small automation solutions, relevant IT service management, cloud, endpoint, or security certification
Условия
- On-site at the Barcelona hub, 5 days a week
- The role involves access to sensitive or confidential employee or customer PII and/or company financial information; background checks applyafter a conditional offer
- No payment or financial information is requested during the application or hiring process
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