Customer Success Manager
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Full time on site position in Madrid, MD, ES. What You'll Do
- Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
- Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
- Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
- Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
- Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
- Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Why You'll Love This Role
Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What We're Looking For
- Fluent or bilingual in Romanian
- Intermediate English proficiency
- Passionate about customer success and relationship management
- Exceptional communication and analytical skills
- Highly organized and adaptable to varied projects
- Proactive problem-solver with a growth mindset
- Team player who values collaboration and knowledge-sharing
- Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
What we offer
Our culture is unlike anywhere else.
Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
- Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner.
- Learn from one of our 49 business languages
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.
- Health Insurance.
- Fridays early off as well as the month of August.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:
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