IT Service Delivery Manager
hace 4 días
Role: IT Service Delivery ManagerLocation: Barcelona, Spain (2days/week On-Site)Job Type: PermanentResponsibilities:Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employeesDevelop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.Develop and implement strategic plans to enhance service delivery and drive continuous improvement.Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.Analyze account performance metrics to identify areas for growth and optimization within service delivery.Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.Analyze market trends and client feedback to inform service enhancements and innovation.Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.Requirements:Proven track record of managing global client accounts with demonstrated success in achieving business objectives.Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.Proven ability to manage multiple projects simultaneously in a fast-paced environment.Experience in budget management and financial reporting for large-scale projects.Demonstrated problem-solving skills and a proactive approach to addressing challenges.Ability to analyze data and metrics to inform decision-making and enhance service delivery.Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.
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IT Service Delivery Manager
hace 2 días
Catalonia, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating...
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Service Delivery Manager
hace 1 semana
Catalonia, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead! What do you need to fulfill this job? Experience as Service Delivery Manager (managing project on integration,data/ HR) +12 years of experience Understand the client's industry, business, and their critical business drivers. Ensure a robust governance process...
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Service Delivery Manager
hace 2 semanas
Catalonia, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!What do you need to fulfill this job?Experience as Service Delivery Manager (managing project on integration,data/ HR)+12 years of experienceUnderstand the client's industry, business, and their critical business drivers.Ensure a robust governance process with...
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Service Delivery Manager
hace 2 días
Catalonia, España jobtraffic A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!What do you need to fulfill this job?Experience as Service Delivery Manager (managing project on integration,data/ HR)+12 years of experienceUnderstand the client's industry, business, and their critical business drivers.Ensure a robust governance process...
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Service Manager – ITIL
hace 6 días
Catalonia, España Krell A tiempo completoEstamos contratando | Service Manager – ITIL / ITSM / Seguridad En Krell Consulting buscamos un/a Service Delivery Manager Senior para un rol clave y de alta responsabilidad, orientado a Major Incident, Change & Problem Management , con experiencia en monitorización, alertas y seguridad . Responsabilidades principales Gestión de Incidentes Mayores,...
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Customer Service Manager
hace 2 días
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer service manager
hace 2 días
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 20 horas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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IT Project Manager
hace 2 días
Catalonia, España Capitole A tiempo completoOpportunity – IT Project Manager About the role We're looking for an IT Project Manager to drive the successful delivery of high-impact initiatives within a global eCommerce environment. This role is key to ensuring timely, high-quality execution of capabilities and solutions that support the company's strategic goals. You will work at the intersection of...
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Account Manager
hace 8 horas
Catalonia, España Service Club A tiempo completoService Club is the leading recruitment and training platform for the delivery, mobility, and logistics sectors. We help top brands such as delivery platforms, courier companies, and mobility operators find, train, and onboard pre-vetted drivers and riders quickly and efficiently.Our mission is simple — to make hiring in the service industry smarter,...
