IT Service Delivery Manager

hace 2 días

Catalonia, España Insight International (UK) Ltd A tiempo completo

Role: IT Service Delivery Manager Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations. Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters. Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins. Oversee project management processes, ensuring timely delivery of services and adherence to quality standards. Develop and implement strategic plans to enhance service delivery and drive continuous improvement. Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement. Analyze account performance metrics to identify areas for growth and optimization within service delivery. Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery. Analyze market trends and client feedback to inform service enhancements and innovation. Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives. Requirements: Proven track record of managing global client accounts with demonstrated success in achieving business objectives. Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals. Proven ability to manage multiple projects simultaneously in a fast-paced environment. Experience in budget management and financial reporting for large-scale projects. Demonstrated problem-solving skills and a proactive approach to addressing challenges. Ability to analyze data and metrics to inform decision-making and enhance service delivery. Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

  • IT Service Delivery Manager

    hace 4 días

    Catalonia, España Insight International (UK) Ltd A tiempo completo

    Role: IT Service Delivery ManagerLocation: Barcelona, Spain (2days/week On-Site)Job Type: PermanentResponsibilities:Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.Responsible for management & growth of strategic accounts generating $25 to...

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