B2b Customer Success Representative
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
B2B Customer Success Representative (German Speaker) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries.
This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.
Customer & Dealer Management
- Build strong, long-term relationships with assigned dealers
- Ensure high levels of customer satisfaction through quality service
- Act as the main point of contact for operational and service-related topics Order Management & Operations
- Manage and validate the orderbook for assigned dealers
- Perform order entry in SAP (ERP system)
- Track and follow up orders, liaising with warehouses and logistics teams
- Ensure on-time and in-full delivery (OTIF)
- Handle operational issues such as refusals, returns and warranties
- Manage proforma processes
- Prepare and maintain customer order databases
- Analyze data and performance indicators to support decision-making
- Provide reporting on key KPIs and service levels
- Ensure accuracy and consistency of customer data Cross-functional Collaboration
- Collaborate with Sales teams to support dealer performance and satisfaction
- Work closely with Supply Chain and Operations teams to resolve issues
- Handle dealer and sales queries efficiently and professionally
Position requirements: Qualifications:
- Fluent German and English (mandatory)
- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
- Knowledge of SAP, Salesforce and Excel
- Strong data orientation and analytical skills
- Understanding of sales processes and logistics flows
- Proactive and solution-oriented
- High attention to detail and organizational skills
- Strong communication and interpersonal skills
- Ability to work cross-functionally
- Adaptability in a fast-paced environment
Preferred
Additional European language is a plus
What we offer
- Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
- €10 meal voucher for every day worked from the office
- Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
- 7 additional remote working days per year
- Employee discounts on products across our brands
-
Customer Success Consultant
Hace 4 días
Chamartin, Madrid, España Hornetsecurity Jornada completaIntroFor our location in Madrid or Barcelona we are looking for a motivated Customer Success Consultant (m/f/d) for 40 hours/week.Your JobServe as the main Customer Success point of contact for a portfolio of Hornetsecurity customers, building strong relationships with customers and their partners and helping them maximize the value of their Hornetsecurity...
-
Customer Success Manager
Hace 4 días
Chamartin, Madrid, España osapiens Holding GmbH Jornada completaCustomer Success ManagerDepartment: Customer SuccessEmployment Type: Full TimeLocation: MadridDescriptionDepartment: Customer SuccessEmployment type: Full-timeLocation: Munich / MadridWorkplace: Office / on-site with customers, (with up to 2 days home office per week)The Customer Success Manager owns a portfolio of osapiens customer accounts, acting as their...
-
Team Lead, Customer Success
Hace 4 días
Chamartin, Madrid, España osapiens Holding GmbH Jornada completaTeam Lead, Customer SuccessDepartment: Customer SuccessEmployment Type: Full TimeLocation: MadridReporting To: Head of Customer SuccessDescriptionDepartment: Customer SuccessEmployment type: Full-timeLocation: MadridWorkplace: Office / on-site with customers, (with up to 2 days home office per week)The Team Lead Customer Success (Madrid) leads our largest CS...
-
Customer Success Manager Junior
Hace 4 días
Chamartin, Madrid, España Orquest - Retail Smart Planning Jornada completaDescriptionOrquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the...
-
Senior Customer Success Manager
Hace 5 días
Chamartin, Madrid, España osapiens Holding GmbH Jornada completaSenior Customer Success ManagerDepartment: Customer SuccessEmployment Type: Full TimeLocation: MadridReporting To: Christian WolfDescriptionosapiens is building the operating system for sustainable enterprise, a single AI-powered platform giving every company real-time control over regulatory obligations, climate impact, supply‐chain risks, and physical...
-
Customer Success Manager
Hace 4 días
Chamartin, Madrid, España Appinio Jornada completaAllow us to introduce ourselvesHello there! We're Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.We started out in Hamburg back in 2014, but we're now humbled to...
-
Customer Services Representative
Hace 4 días
Chamartin, Madrid, España TransPerfect Jornada completaAbout The OpportunityWe're looking for a multilingual Customer Services Representative to deliver outstanding technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them navigate our Virtual...
-
Chamartin, Madrid, España Orquest - Retail Smart Planning Jornada completaOrquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right...
-
Customer Success Manager
Hace 5 días
Chamartin, Madrid, España MotorK Jornada completaCustomer Success Manager - Flemish speaker at MotorK in Madrid, MD, ES.This Full time on site position offers great opportunities for career growth. MotorK. Driving the AI revolution in automotive. MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to...
-
Senior Customer Service Representative, Spain
Hace 6 días
Chamartin, Madrid, España Viking EMEA Jornada completaDue to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes...