Head of Client Department
hace 3 días
About the RoleThe Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer.Key ResponsibilitiesLead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth).Manage and grow a team of account managers, client success managers, and support leads.Build client onboarding, success frameworks, and service standards.Own client satisfaction metrics (NPS, CSAT, churn rates) and drive improvement initiatives.Act as primary escalation point for strategic clients, ensuring issues are resolved swiftly and effectively.Partner with Sales, Product, Compliance, and Operations to tailor solutions that solve client pain points.Advocate customers' needs into product and strategic development.Develop reporting and analytics to track client health and commercial impact.Requirements· 5+ years in client management, customer success, or account leadership (fintech or B2B SaaS advantageous).· Strong leadership, coaching, and people development skills.· Deep understanding of client lifecycle and retention levers.· Excellent communication and cross-functional collaboration.· Fluency in English and Russian is required.
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Head of Client Department
hace 15 horas
Valencia, España Luminary Bank A tiempo completoAbout the RoleThe Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer.Key ResponsibilitiesLead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth).Manage and...
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Head of Client Department
hace 3 días
Valencia, España Luminary Bank A tiempo completoAbout the Role The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer. Key Responsibilities Lead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth). Manage...
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Head of Client Department
hace 3 días
Valencia, España Luminary Bank A tiempo completoAbout the RoleDesplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad?The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the...
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Head of Client Department
hace 1 día
Valencia, España Luminary Bank A tiempo completoAbout the Role The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer. Key Responsibilities - Lead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth). -...
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Head of Client Department
hace 1 día
Valencia, España Luminary Bank A tiempo completoAbout the Role The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer. Key Responsibilities Lead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth). Manage...
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Head Of Client Department
hace 2 días
Valencia, España Luminary Bank A tiempo completoAbout the Role Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the...
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Head of Client Department
hace 3 días
Valencia, España Luminary Bank A tiempo completoAbout the Role Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. The Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of...
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Head of Client Department
hace 3 días
Valencia, Valencia, España Luminary Bank A tiempo completoAbout the RoleThe Head of Client Department ensures exceptional client experiences, client retention, and scalable service processes. This role bridges client needs with product delivery and serves as the voice of the customer.Key ResponsibilitiesLead the client engagement strategy across assigned segments (e.g., SMB, Enterprise, High Net Worth).Manage and...
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Head of Laboratory
hace 4 días
Valencia, España PowerCo SE A tiempo completoDate: Feb 24, 2025 - Location: Valencia, ES - Company: PowerCo Battery Spain, S.A.U. - Level of Experience: Management - Job Function: Operations - Job ID: 3288 **Head of Laboratory**: **With whom you will CELLebrate** We are proud to announce the launch of our cell manufacturing facility in Valencia. This is more than just a job; it’s a unique...
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Head of Wholesale
hace 16 horas
Valencia, España MŌDUM A tiempo completoPosition: Head of Wholesale (Europe) Location: Hybrid / Madrid & Alicante Reporting to: Chief Commercial Officer Reporting Line: Senior Management Languages: Fluent English required; additional European languages are a strong advantage We're Hiring: Head of Wholesale – Premium Fashion & Lifestyle Brand (Europe) Our client, an internationally recognized...
