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Senior Customer Success Manager
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Senior Customer Success Manager (CSM) – Mobile Device Management (MDM) Madrid, Spain | Hybrid About Applivery Applivery helps modern organizations simplify, secure, and scale how they deploy applications and manage devices across their workforce. Our platform brings together what is usually fragmented across multiple tools: app distribution, endpoint provisioning, device security, and compliance; all in one centralized solution. From deploying apps and enforcing security policies to managing devices at scale, Applivery enables IT teams to operate with clarity, speed, and control. Based in Madrid, Applivery is trusted by organizations worldwide that need enterprise-grade reliability with startup agility . We build technology that solves real operational pain for IT, Security, and Compliance teams. About the role We're looking for a Senior Customer Success Manager to own and grow a portfolio of strategic MDM accounts . This is not a support role. You will be the ultimate owner of Net Revenue Retention (NRR) , acting as a long-term strategic partner to enterprise customers. You'll guide them from onboarding and technical deployment to optimization, expansion, and renewal. This role is designed for someone highly autonomous , comfortable in complex SaaS environments, and fluent in the realities of MDM, endpoint security, and enterprise IT governance . What you will do Own the end-to-end customer lifecycle Manage a portfolio of high-value MDM customers across multiple industries. Act as the primary point of contact from onboarding to long-term adoption and scale. Lead QBRs, renewal cycles, expansion conversations, and strategic account planning. Drive Net Revenue Retention (NRR) Take full ownership of renewals, expansions, and revenue growth within your accounts. Identify whitespace through new use cases, platform modules, and license expansion. Proactively monitor account health and mitigate churn through structured action plans. Technical enablement & strategic advisory Advise customers on advanced device enrollment strategies and MDM best practices. Provide consultative guidance on policy management, scripting, integrations, and automation. Lead complex implementations, coordinating multiple stakeholders and timelines using strong PMO discipline. Customer advocacy & voice of the customer Act as the bridge between customer IT/Security teams and Applivery's Product & Engineering. Turn power users into long-term advocates through trust, enablement, and partnership. What you will need 8+ years of experience in Customer Success, Technical Account Management, or Solution Consulting within MDM, UEM, or Cybersecurity SaaS . Deep understanding of device management, security frameworks, and IT policies (BYOD, COPE, supervised devices). Proven ownership of SaaS revenue metrics: NRR, churn, expansion . Confidence leading technical and strategic conversations with IT, Security, and Compliance leaders. Strong project management capabilities managing complex, multi-stakeholder implementations (PMP certification desirable) . High autonomy, prioritization skills, and comfort managing executive relationships. Fluent in English and Spanish . Based in Madrid (hybrid setup). Benefits Flexible compensation from day one (meal vouchers, transport, etc.). Gym support starting from month 6. Subsidized health insurance after one year. Fresh fruit, coffee, and snacks always available at the office. A people-first culture that values ownership, clarity, and sustainable growth. Why join Applivery? At Applivery, you won't be "maintaining accounts". You'll be shaping long-term customer success , influencing product direction, and working on a platform that sits at the core of how modern companies manage their workforce devices. If you enjoy complex customers, real ownership, and measurable impact , this role is built for you.
