Project Manager Senior
hace 5 días
Project Manager Senior (Customer Success)
Estamos en la búsqueda de un Project Manager Senior (Customer Success)
Empresa internacional disruptiva está creciendo estamos buscando un Project Manager con el fin de ser el responsable de gestionar los proyectos del departamento de Customer Success, identificando objetivos, elaborar planes de trabajo y realizar seguimiento.
Responsabilidades:
Liderar proyectos de Customer Success, aportando valor en cada interacción: desde el onboarding hasta renovaciones, retención, cross-sell, etc.
Identificar oportunidades e insights de crecimiento para optimizar canales existentes y nuevos
Desarrollar estrategias personalizadas adaptadas a cada cliente y contexto.
Trabajar con el equipo de producto para adaptar el producto a las necesidades de clientes.
Desarrollar dashboards para analizar e interpretar resultados.
Establecer y monitorizar KPIs del negocio utilizando las herramientas adecuadas para una correcta medición.
Requisitos indispensables
Experiencia de al menos 4 años trabajando como Project Manager en proyectos de desarrollo de software o implantación de soluciones tecnológicas.
Experiencia previa en áreas de Customer Experience / Customer Success o funciones equivalentes.
Nivel de inglés C1 (indispensable).
Nivel de francés C1 (indispensable).
Experiencia deseable liderando equipos.
Ofrecemos:
Trabajo remoto 4 días a la semana y 1 día presencial en Madrid - Ciudad Lineal, puede ser en otra ciudad de España remoto, pero con disponibilidad de ir Madrid cada cierto tiempo.
Flexibilidad horario de lunes a viernes - Jornada de verano jul-agosto y todos los viernes del año
Retribución flexible, eventos de empresas, plataforma de idiomas y de salud mental
Contrato indefinido + seguros médico y dental cubierto al 100
project manager, customer experience, customer success,
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