Operations Manager
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Sportsbook Operations Senior Manager | Gibraltar (Office based) £80k - circa 100k DOE Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. Theyre a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate. Theyre looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows. This is a hands-on operational role, not a distant strategy seat. Youll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers. What youll be doing:
- Own operational relationships with key sportsbook suppliers across pricing, trading and data
- Build supplier governance frameworks, QBR cadences, performance reviews and action tracking
- Lead supplier incident management end-to-end, ensuring issues are resolved quickly and dont recur
- Hold third-party suppliers accountable for performance, quality and delivery
- Improve the processes behind event booking, supplier selection and day-to-day trading operations
- Use data and reporting to identify supplier trends and operational improvement opportunities
- Support and guide Gibraltar-based execs as the team grows
- Provide clear updates to senior stakeholders on operations, incidents and supplier performance What youll bring:
- 5+ years experience in sportsbook operations, trading or sportsbook management
- Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier
- A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing)
- Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes
- Strong analytical, process-improvement mindset
- Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency
- People leadership experience is a plus, not essential
- Comfortable with ambiguity, happy building structure where it doesnt exist yet
- Genuine passion for sport and sports betting
Details:
- Location: Gibraltar, office-based, full-time
- Working pattern: Shifts between 9am–11pm, Monday–Sunday
- Salary: Competitive, dependent on experience
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