Contact Center Executive
hace 2 semanas
About UsHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.Job descriptionWe are seeking a Contact Center Agent to join our dynamic Contact Center team. In this role, you will support our clients and suppliers, contributing to one of our core missions: delivering unique holiday experiences to our customers.Role OverviewThe primary responsibility of this role is to assist clients—including tour operators, travel agencies, and end customers—with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. The goal is to address client needs efficiently and effectively.Key ResponsibilitiesEngage with callers in a professional and enthusiastic manner, representing HBX Group with excellence.Provide accurate and helpful information in response to client inquiries.Document all call activity clearly and accurately in the Back Office system.Respond promptly and precisely to online and email requests.Monitor and manage bookings, including reservations, special requests, amendments, and cancellations.Escalate issues appropriately, following Contact Center protocols.Maintain high standards of service quality and professionalism.Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Adhere to all company policies and procedures.Follow assigned schedules and adapt to changes based on call volume.Required Skills and QualificationsStrong customer service orientation and active listening skills.Proficiency in English and Italian (spoken and written).Excellent verbal and written communication, with attention to grammar and clarity.Problem-solving mindset with persistence in resolving issues accurately and efficiently.Ability to follow detailed instructions independently.High attention to detail and adaptability.Consistent focus and enthusiasm throughout the work shift.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
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Contact Center Executive
hace 1 semana
Vitoria-Gasteiz, España HBX Group A tiempo completoGlobal Contact Center Executive - FrenchHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Contact Center Executive
hace 4 días
Gasteiz / Vitoria, España HBX Group A tiempo completoGlobal Contact Center Executive - FrenchAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and...
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Contact Center Executive
hace 1 semana
Vitoria-Gasteiz, España HBX Group A tiempo completoGlobal Contact Center Executive - French About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to...
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Contact Center Executive
hace 5 días
Vitoria-Gasteiz, España HBX Group A tiempo completoGlobal Contact Center Executive - FrenchAbout usHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach...
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Contact Center Executive
hace 1 semana
Gasteiz / Vitoria, España HBX Group A tiempo completoGlobal Contact Center Executive - French Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in...
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Contact Center Executive
hace 2 semanas
Gasteiz / Vitoria, España HBX Group A tiempo completoAbout UsHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...
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Contact Center Executive
hace 2 semanas
Gasteiz / Vitoria, España HBX Group A tiempo completoAbout Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...
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Atención al cliente
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Vitoria-Gasteiz, España IVI RMA GLOBAL A tiempo completoJornada completa Turnos rotativos de mañana y tarde En IVIRMA Global estamos buscando personas con excelentes habilidades de comunicación, orientación al cliente y nivel alto de idiomas para incorporarse a nuestro Contact Center, donde contamos con un equipo internacional, dinámico y en constante crecimiento. ¿Somos el grupo líder y referente mundial...
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International Contact Center Specialist
hace 7 días
Vitoria-Gasteiz, España IVI RMA GLOBAL A tiempo completoVal encia Jornada completa Turnos rotativos de mañana y tarde En IVIRMA Global estamos buscando personas con excelentes habilidades de comunicación, orientación al cliente y nivel alto de idiomas para incorporarse a nuestro Contact Center, donde contamos con un equipo internacional, dinámico y en constante crecimiento. ¿Quiénes somos?Somos el grupo...
