Service Manager
hace 4 horas
We are seeking a Service Manager to lead service operations and act as the key interface between users, delivery teams, Product Owners, and business stakeholders. This role is accountable for service performance, escalation management, and team leadership, with a strong focus on business alignment and SAP service delivery. Key Responsibilities Own end-to-end service operations, ensuring service stability, quality, and SLA compliance. Lead and manage a team of ~8 resources , including workload planning, performance management, and team development. Act as the primary point of contact for service escalations , ensuring timely resolution and clear communication. Partner closely with Product Owners to align service delivery with product and business priorities. Engage with business stakeholders, including occasional VP-level interactions , translating business needs into actionable outcomes. Interface with users , understanding requirements and prioritizing service requests. Provide functional leadership and guidance for SAP ECC , with a strong focus on Order to Cash (OTC) . Bridge functional and technical teams to ensure effective issue resolution and solution delivery. Drive continuous improvement initiatives across service processes and governance. Apply Project Management best practices to service enhancements and related initiatives. Qualifications Proven experience as a Service Manager , Delivery Manager, or similar role. Strong functional experience with SAP ECC , preferably in OTC (Order to Cash) . Solid understanding of end-to-end business processes. Demonstrated ability to manage escalations and complex stakeholders. Project Management experience preferred . Technical background is a plus . Key Competencies Leadership and people management Strong business and service orientation Stakeholder management and communication Prioritization and decision-making Problem-solving and analytical thinking
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Service Manager
hace 4 horas
Catalonia, España jobtraffic A tiempo completoWe are seeking a Service Manager to lead service operations and act as the key interface between users, delivery teams, Product Owners, and business stakeholders. This role is accountable for service performance, escalation management, and team leadership, with a strong focus on business alignment and SAP service delivery.Key ResponsibilitiesOwn end-to-end...
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Customer service manager
hace 2 semanas
Catalonia, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 4 horas
Catalonia, España WhatJobs A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 4 horas
Catalonia, España Linkedin A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Service Manager – ITIL
hace 2 semanas
Catalonia, España Krell A tiempo completoEstamos contratando | Service Manager – ITIL / ITSM / Seguridad En Krell Consulting buscamos un/a Service Delivery Manager Senior para un rol clave y de alta responsabilidad, orientado a Major Incident, Change & Problem Management , con experiencia en monitorización, alertas y seguridad . Responsabilidades principales Gestión de Incidentes Mayores,...
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IT Service Delivery Manager
hace 2 semanas
Catalonia, España Insight International (UK) Ltd A tiempo completoRole: IT Service Delivery Manager Location: Barcelona, Spain (2days/week On-Site) Job Type: Permanent Responsibilities: Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal. Responsible for management & growth of strategic accounts generating...
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Job Platforms Manager
hace 1 semana
Catalonia, España Service Club A tiempo completoService Club is the world's only job platform dedicated to drivers and riders, helping top delivery companies worldwide onboard pre-vetted couriers in record time. We provide candidates with fast access to job opportunities, personalized support, and certified training through our Service Club Academy – making us a one-of-a-kind platform in the delivery...
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Job Platforms Manager
hace 1 semana
Catalonia, España Service Club A tiempo completoService Club is the world's only job platform dedicated to drivers and riders, helping top delivery companies worldwide onboard pre-vetted couriers in record time.We provide candidates with fast access to job opportunities, personalized support, and certified training through our Service Club Academy – making us a one-of-a-kind platform in the delivery...
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Account Manager
hace 1 semana
Catalonia, España Service Club A tiempo completoService Club is the leading recruitment and training platform for the delivery, mobility, and logistics sectors. We help top brands such as delivery platforms, courier companies, and mobility operators find, train, and onboard pre-vetted drivers and riders quickly and efficiently.Our mission is simple — to make hiring in the service industry smarter,...
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Account Manager Italia Trainee
hace 4 horas
Catalonia, España WhatJobs A tiempo completoAccount Manager Ópticas Italia Trainee (Customer Service B2B) Barcelona · Híbrido
