Mid-Level Customer Support Engineer
hace 1 semana
Your next opportunity is on its wayVILT is an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer Support Engineer. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.What you will do:Respond and resolve incidents with different SLAs related to the customer's environment & applicationsWork on customer requests dailyMonitor customer environments and react proactivelyInteract with other teams & providers to solve the problemsDocument incident resolutions and procedures in the VILT knowledge basePropose solutions to solve recurring issuesWalk the customer through the problem-solving processWork in a highly skilled team where teamwork and documentation are very importantWhat we expect from you:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)Previous experience in a customer support or technical support role preferredKnowledge of Linux and Windows managementKnowledge of applications and web serversKnowledge in Scripting (shell script/bash/other)Good communication skillsFluency in English (written and spoken - Spanish is a plus)ProactivityAbility to prioritize and multitaskFlexibility (work shifts)Ability to work well under pressure and prioritize tasks in a fast-paced environmentExperience with ticketing systems and customer relationship management (CRM) softwareA passion for customer satisfaction and a commitment to delivering exceptional serviceTroubleshooting and Problem-SolvingEnthusiasm for continual learningCurious, self-learned, passionate about ITDifferential requirements:Knowledge of the full application development cycleKnowledge in some programming languages (java / PHP / other)Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other)Knowledge and Experience with Opentext ProductsIf you're ready to take your customer support engineer career to the next level, we'd love to hear from you Apply now
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Mid-Level Customer Support Engineer
hace 1 semana
Valencia, España VILT A tiempo completoYour next opportunity is on its way!VILTis an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as aMid-Level Customer...
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Level 3 IT Support Engineer
hace 2 semanas
Valencia, España GamblingCareers.com A tiempo completoOverviewBrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them....
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Level 2 IT Support Engineer
hace 1 día
Valencia, Valencia, España BrainRocket A tiempo completoBrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don't follow formats. We shape them. We...
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Cloud Computing Support Engineer
hace 3 semanas
Valencia, España XML International A tiempo completo☁️ We’re Hiring: Cloud Computing Support Engineer (Expert Level) Location: Valencia, Spain (or Brindisi) | Remote (CET) or On-site Contract: 12 months, renewable Industry: International Public Sector / Cloud & Infrastructure If you're a senior cloud engineer ready to lead Azure operations at scale — this role will challenge and elevate your...
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Cloud Computing Support Engineer
hace 3 semanas
Valencia, España XML International A tiempo completo☁️ We’re Hiring: Cloud Computing Support Engineer (Standard Level) Location: Valencia, Spain | Remote (CET) or On-site Contract: 12 months, renewable Industry: International Public Sector / Cloud & Infrastructure If you're building your career in cloud engineering and want exposure to real Azure migrations within a global organization — this role...
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Cloud Computing Support Engineer
hace 1 semana
Valencia, España XML International A tiempo completoWe’re Hiring: Cloud Computing Support Engineer (Expert Level) Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.Location: Valencia, Spain (or Brindisi) | Remote (CET) or On-site Contract: 12 months, renewable Industry: International Public Sector / Cloud & Infrastructure If you're a senior...
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Cloud Computing Support Engineer
hace 1 semana
Valencia, España XML International A tiempo completoWe’re Hiring: Cloud Computing Support Engineer (Standard Level) ¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.Location: Valencia, Spain | Remote (CET) or On-site Contract: 12 months, renewable Industry: International Public Sector / Cloud & Infrastructure If you're building...
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Cloud Computing Support Engineer
hace 1 semana
Valencia, España XML International A tiempo completoWe’re Hiring: Cloud Computing Support Engineer (Standard Level) ¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.Location: Valencia, Spain | Remote (CET) or On-site Contract: 12 months, renewable Industry: International Public Sector / Cloud & Infrastructure If you're building...
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Support Engineer
hace 2 semanas
Valencia, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
Valencia, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologiesis growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
