Mid-Level Customer Support Engineer

hace 1 semana

Castro e Marzán, España VILT A tiempo completo

Your next opportunity is on its way VILT is an IT company, where we value our people, promote teamwork and, of course, good humour. Take a look at this job opportunity and see if you are the next VILTian (If you know someone, don't forget to recommend them) We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer Support Engineer . In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed. What you will do: Respond and resolve incidents with different SLAs related to the customer's environment & applications Work on customer requests daily Monitor customer environments and react proactively Interact with other teams & providers to solve the problems Document incident resolutions and procedures in the VILT knowledge base Propose solutions to solve recurring issues Walk the customer through the problem-solving process Work in a highly skilled team where teamwork and documentation are very important What we expect from you : Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) Previous experience in a customer support or technical support role preferred Knowledge of Linux and Windows management Knowledge of applications and web servers Knowledge in Scripting (shell script/bash/other) Good communication skills Fluency in English (written and spoken - Spanish is a plus) Proactivity Ability to prioritize and multitask Flexibility (work shifts) Ability to work well under pressure and prioritize tasks in a fast-paced environment Experience with ticketing systems and customer relationship management (CRM) software A passion for customer satisfaction and a commitment to delivering exceptional service Troubleshooting and Problem-Solving Enthusiasm for continual learning Curious, self-learned, passionate about IT Differential requirements: Knowledge of the full application development cycle Knowledge in some programming languages (java / PHP / other) Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other) Knowledge and Experience with Opentext Products If you're ready to take your customer support engineer career to the next level, we'd love to hear from you

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