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Your next opportunity is on its wayVILT is an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as a Mid-Level Customer Support Engineer . In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.What you will do:Respond and resolve incidents with different SLAs related to the customer's environment & applicationsWork on customer requests dailyMonitor customer environments and react proactivelyInteract with other teams & providers to solve the problemsDocument incident resolutions and procedures in the VILT knowledge basePropose solutions to solve recurring issuesWalk the customer through the problem-solving processWork in a highly skilled team where teamwork and documentation are very importantWhat we expect from you :Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)Previous experience in a customer support or technical support role preferredKnowledge of Linux and Windows managementKnowledge of applications and web serversKnowledge in Scripting (shell script/bash/other)Good communication skillsFluency in English (written and spoken - Spanish is a plus)ProactivityAbility to prioritize and multitaskFlexibility (work shifts)Ability to work well under pressure and prioritize tasks in a fast-paced environmentExperience with ticketing systems and customer relationship management (CRM) softwareA passion for customer satisfaction and a commitment to delivering exceptional serviceTroubleshooting and Problem-SolvingEnthusiasm for continual learningCurious, self-learned, passionate about ITDifferential requirements:Knowledge of the full application development cycleKnowledge in some programming languages (java / PHP / other)Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other)Knowledge and Experience with Opentext ProductsIf you’re ready to take your customer support engineer career to the next level, we’d love to hear from youApply now
