Customer Support Specialist
hace 1 semana
Job Classification: Support Representative, Full Time, Global MarketsLocation: Hybrid Office/Remote/ (Almeria Spain)The Opportunity:COROS Wearables is rapidly expanding its team and seeking talented support representatives to reliably resolve issues delightfully and efficiently. Core to our mission is providing a world class level of product support to our users and athletes that matches the world class quality of our products.We're looking for individuals who are passionate about sports and technology and are eager to contribute to the daily training experience of COROS users. Must be a people person, able to thrive in a fast-paced, growing environment, and dedicated to providing the best possible professional service interactions via phone, email, and chat.You AreProfessional French speaking ability and fluency in EnglishCustomer-focused, empathetic, and a great listener.Enjoys physical activities and sports.Positive and willing to work with leadership and peers to constantly improve the customer experience.Critical thinker, displaying great judgment, ownership, and decision making.Detail-oriented and comfortable mastering new systems and processes.Able to work in a fast paced, ever evolving environment managing multiple priorities.Comfortable proactively adding value to interactions such as providing additional knowledge, product, and event information, etc.ResponsibilitiesReliably resolve issues delightfully and efficiently via phone, email, and chat.Learn, master, and maintain up to date knowledge of all products, and the ability to effectively and efficiently troubleshoot issues their proper solution.Adhere to defined attendance standards and stay in good communication with leadership and be available at all times during working hours.Maintain a positive and constructive attitude and work with leadership to continually apply feedback and sharpen both knowledge and skills.Perform other job duties and projects as directed including but not limited to order tracking, outbound contact projects, data entry, etc.Contribute to a positive, productive, and team-oriented work environment.Communicate effectively and professionally across departments to deliver feedback, resolve technical issues, etc.Qualifications3-4 years of Customer Service Experience preferred.Willingness to work 9am to 6pm CEST. (weekend option available)Excellent verbal and written communication skills.Careful attention to detail and procedures.Understanding of basic business/communication software and the ability to learn COROS systems and processes.Reliable internet as well as a quiet and secluded work area for remote work is a must.Professional French speaking ability and fluency in EnglishWhat You will Love About COROS: Great Company Culture: We value people, health, and providing great products that improve the quality of life for millions of active usersQuality Products: COROS Wearables creates world class athletic training and recreational activity support products used by professional athletes and competitors worldwide.Work that Stays at WorkYou time:Generous paid holidays so you can always come to work rested and invigorated Empower your future: Working for COROS is more than just a job. It's a career We are dedicated to providing training, experience, and development to ensure that you have a long and rewarding experience with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees. We'd love to be your company for life
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