Senior ServiceNow OT Architect

About the Opportunity

We are looking for an experienced Senior ServiceNow OT Architect / Technical Business Process Consultant to support Operational Technology (OT) initiatives for a major enterprise customer.

This role is ideal for a senior consultant who enjoys combining solution architecture, customer workshops, business process consulting, and hands-on ServiceNow expertise. You will work directly with stakeholders to define OT strategies, shape solution roadmaps, and guide implementations across the ServiceNow OT suite.

Responsibilities

• Lead the design and implementation of ServiceNow OT solutions
• Facilitate workshops, discovery sessions, and stakeholder meetings
• Gather and document business requirements
• Create user stories and support backlog refinement
• Conduct solution demonstrations and process design sessions
• Define implementation roadmaps and delivery strategies
• Provide architectural guidance throughout project delivery
• Act as a trusted advisor for customers operating in regulated OT environments
• Collaborate with cross-functional teams to ensure successful outcomes

Required Experience

• Strong hands-on experience with the ServiceNow OT Suite
• Proven Business Process Consultant (BPC) background
• Experience leading customer workshops and discovery sessions
• Strong stakeholder management and communication skills
• Experience creating user stories and managing requirements
• Solution architecture experience within ServiceNow environments
• Ability to work independently and lead workstreams from inception to delivery

Experience with:

• OT Service Management
• OT Asset Management
• OT Vulnerability Response
• OT Health
• OT Change, Incident, and Request Management

Preferred Experience:

• CMDB
• Service Graph Connectors
• IRE
• ServiceNow Asset Management
• ServiceNow certifications (CSA, CIS, etc.)
• Manufacturing, Utilities, Energy, Industrial, or Life Sciences environments

What We're Looking For

• Freelance consultant
• Strong customer-facing presence
• Architect mindset with hands-on capabilities
• Comfortable operating independently
• Available to work within European time zones

Additional Information

• Remote from Spain
• 10 hours per week
• Long-term project potential