Presales Delivery Service Designer

OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.PURPOSEAct as the point of contact for SITA's Delivery in providing bid support to all Product and Services Solution Lines opportunities ranging from standard to large and complex bids across the regional geographies.

To support the design process for solutions and their components and architecture to meet defined business needs for SITA's customer solutions products and specific IT projects.

To support the design costing and documentation for customer propositions and amended programs from supplied specifications in accordance with agreed standards.

To ensure the agreed delivery model is reflected in the solution.

To collaborate with GEO Service teams and Purchasing in the development and issue of Request for Proposal to Service Partners. KEY RESPONSIBILITIESDesign and cost the project & delivery solution for standard customized non-standard and large or complex projects .Represent the Delivery function actively in the bid process assisting with customer-facing communications discussion presentation negotiation when required.

Work in coordination with the bid manager to define the Project & Delivery Management part of the Customer solution. Provide appropriate variations to the standard texts in customer facing proposals and contractual documents for the services defined and agreed in the delivery proposed model.

These will include delivery options, timelines and schedules, and any variations required to meet the needs of this customer and/or specific to any country or

define and agree with the Project Portolio Manager the required customizations and requirements to address Bid / Tender conditions.

Work with Product Management Proposal Management Solution Designers and other SITA teams to create and update templates for the standard texts in customer facing proposals and contractual documents for the services defined and agreed as part of the customer solution.

Work with Products Solutions Regional Operations Service Contract Managers and Purchasing to develop and issue RFPs to service partners (following the appropriate engagement processes) and to select and negotiate appropriate contracts and service levels with these Service Partners.

Study and qualify customer and product management requests for delivery requirements.

Define the optimal cost and integrated delivery models for meeting customer and product requirements.

Support Service improvement initiatives that deliver and contribute to the Corporate Business and Functional objectives of the team.

QualificationsEXPERIENCEExperience of working in the airport / airline industry- 2-5 years experience in Service Design or Delivery activities Project management, preferably in a global organization and service provider environment delivering high levels of customer

years experience in IT or services industry.2+ years of working in bid support/pre-sales role supporting either internal or external customers in service design.

Technical knowledge and background (Information Technology (IT) and Service Management)- Experience in service solution designKNOWLEDGE & SKILLSService Design processesProject management awarenessEnd to supply chain, including internal and external componentsPROFESSION COMPETENCIESBid Management ProcessBusiness AcumenInfo Gathering&ProcessingSupplier Relationship ManagementCORE COMPETENCIESAdhering to Principles & ValuesCommunicationCreating & InnovatingCustomer FocusImpact & InfluenceLeading ExecutionResults OrientationTeamworkEDUCATION & QUALIFICATIONSEducated to degree level or equivalent work experience- ITIL Foundation CertificateWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures.

We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.ð Flex Week: Work from home up to 2 days/week (depending on your team's needs)Flex Day: Make your workday suit your life and plans.ð Flex-Location: Take up to 30 days a year to work fr