CSM Manager

hace 2 horas


Madrid, España indigitall A tiempo completo

Customer Success Manager at Indigitall¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.Hybrid | MadridAt Indigitall, we're reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform , we help Europe's largest brands to communicate with billions of devices every day, turning conversations into real business impact.Now, we're looking for a Customer Success Manager who wants more than "account management".Someone who understands that customer success = growth . You won't just "support customers". Lead onboarding, deployment and adoption programs.Ensure each customer has a clear success plan in place.Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer's architecture.Manage multiple customers simultaneously, each at different lifecycle stages.Elevate the Customer Success functionCreate and improve onboarding and training materials.4+ years of experience in Customer Success within B2B enterprise SaaS (ideally in communications, CPaaS, or similar environments).~ Excellent communication skills in English and Spanish across phone, email, LinkedIn and live professional conversations.~ Permanent contract within a solid and growing international CPaaS company, with long-term vision and stability.Base salary + performance-based incentives , linked to customer growth and portfolio development, paid quarterly with clear and transparent criteria.Healthy performance culture: ambitious goals with moderate pressure , realistic expectations and strong managerial support.High-quality leadership and close management , focused on guidance, feedback and professional development. xohynlmOur platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct , delivering over 1 billion messages per day — and we're just getting started.



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