Csm manager
hace 4 días
Customer Success Manager at Indigitall
Hybrid | Madrid
At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaa S platform , we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.
Now, we’re looking for a Customer Success Manager who wants more than “account management”.
Someone who understands that customer success = growth . You won’t just “support customers”. Lead onboarding, deployment and adoption programs.
Ensure each customer has a clear success plan in place.
Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.
Manage multiple customers simultaneously, each at different lifecycle stages.
Elevate the Customer Success function
Create and improve onboarding and training materials.
4+ years of experience in Customer Success within B2 B enterprise Saa S (ideally in communications, CPaa S, or similar environments).
~ Excellent communication skills in English and Spanish across phone, email, Linked In and live professional conversations.
~ Permanent contract within a solid and growing international CPaa S company, with long-term vision and stability.
Base salary + performance-based incentives , linked to customer growth and portfolio development, paid quarterly with clear and transparent criteria.
Healthy performance culture: ambitious goals with moderate pressure , realistic expectations and strong managerial support.
High-quality leadership and close management , focused on guidance, feedback and professional development.
Our platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct , delivering over 1 billion messages per day — and we’re just getting started.
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