Field Service Engineer

Job Summary Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activitiesManage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.Key Accountabilities Service call programming, execution and reportingRepair parts stock control.Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.Compliance with company processes and directives, following Ethic CodeSynergy with Sales and Marketing agents.Act autonomously and escalate any situation that may impact customer expectations.Assertive and clear communication with customers and co-workersNetworking/Key relationships Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back office members, logistic department coordinators and Clients.Minimum Knowledge & Experience required for the position: Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment.Desirable to have data analysis skills, excel, pivot tables...Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.Fluent reading and writing English and be able to hold a basic technical conversation.Fluent Spanish language speaking and understandingDriver licenseSkills & Capabilities: The ideal candidate for this position will exhibit the following skills and competencies:Interest and affinity for technical activities.Curious and eager to learn.Systemic, holistic and "hands on" approach.Proactive, organized and resolute.Oriented to customer service.Able to empathize to customer needs and expectations.Analytical skillsIT skillsAble to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics and InformaticsTravel requirements: Up to 80% of timeIndividual Contributor Core Competencies: Managing WorkEffectively managing one's time and resources to ensure that work is completed efficiently.Emotional Intelligence EssentialsEstablishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.Building PartnershipsDeveloping and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.Decision MakingIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.Continuous ImprovementOriginating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.Continuous LearningActively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.