Resort Representative

As a valued member of our Jet2holidays Ibiza Resort team, you'll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What we offer you

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.Com & Jet2holidays
• 23 days holiday entitlement per year
• 2 days off per week
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.Com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

Responsibilities

• Deliver VIP industry leading customer service by creating memories through scheduled hotel visits and virtual interactions via our internal systems on a tablet device.
• Recommend tailored experiences and attractions that match customers' interests.
• Support customers during disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
• Represent Jet2holidays during hotel visits and respond to queries via video call & messaging, delivering friendly and efficient support.
• Work as one team by supporting our Airport team on busy flight days to ensure a smooth start and end to customers' journeys.

Requirements

• Right to work documents: full right to work documents for Spain (DNI / NIE / TIE).
• Travel & accommodation: driver with access to your own motorised vehicle with appropriate insurance; operational travel expenses reimbursed; must be living in Ibiza.
• Flexibility: roster 4 weeks in advance; roster may include early starts, late finishes, split shifts & weekend working; required to support during flight disruption, serious emergencies, and customer escalations.
• Skills & experience: customer service experience is a plus but not essential; solution orientated, friendly & positive; confident and comfortable using digital systems on a tablet device.