Head of Training Services

hace 6 días

Barcelona, España Gracia101 Talent Solutions A tiempo completo

We are seeking a Service Manager to lead service operations and act as the key interface between users, delivery teams, Product Owners, and business stakeholders. This role is accountable for service performance, escalation management, and team leadership, with a strong focus on business alignment and SAP service delivery.Key ResponsibilitiesDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.Own end-to-end service operations, ensuring service stability, quality, and SLA compliance.Lead and manage a team of ~8 resources , including workload planning, performance management, and team development.Act as the primary point of contact for service escalations , ensuring timely resolution and clear communication.Partner closely with Product Owners to align service delivery with product and business priorities.Engage with business stakeholders, including occasional VP-level interactions , translating business needs into actionable outcomes.Interface with users , understanding requirements and prioritizing service requests.Provide functional leadership and guidance for SAP ECC , with a strong focus on Order to Cash (OTC) .Bridge functional and technical teams to ensure effective issue resolution and solution delivery.Drive continuous improvement initiatives across service processes and governance.Apply Project Management best practices to service enhancements and related initiatives.QualificationsProven experience as a Service Manager , Delivery Manager, or similar role.Strong functional experience with SAP ECC , preferably in OTC (Order to Cash) .Solid understanding of end-to-end business processes. xohynlmDemonstrated ability to manage escalations and complex stakeholders.Project Management experience preferred .Technical background is a plus .Key CompetenciesLeadership and people managementStrong business and service orientationStakeholder management and communicationPrioritization and decision-makingProblem-solving and analytical thinking

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