Customer training

About Us At Nextlane , we don't just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. What truly sets us apart is our growth-oriented culture . Here, we value the power of ideas and the diversity of thought . We are committed to providing an environment where you can learn, grow, and collaborate on projects that make a global impact. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you'll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. Your Responsibilities: The Customer Training Specialist is responsible for designing, delivering, and continuously improving training programs that enable customers to effectively adopt and use the company's SaaS solutions. This role plays a key part in customer success by ensuring users understand product features, best practices, and workflows, ultimately driving product adoption, satisfaction, and retention. You'll be responsible of the differents tasks: · Design and deliver customer training sessions (live webinars, workshops, and one-on-one sessions) tailored to different customer profiles and use cases. · Develop and maintain training materials, including presentations, user guides, tutorials, videos, and onboarding documentation. · Collaborate with Customer Success, Support, Sales, and Product teams to align training content with product updates, customer needs, and business objectives. · Onboard new customers by guiding them through product setup, core functionalities, and best practices. · Assess customer knowledge gaps and propose training solutions to improve product adoption and usage. · Collect feedback from training sessions and continuously improve training content and delivery methods. · Support the creation of scalable training programs, including self-service learning resources and knowledge bases. · Track training participation and effectiveness using defined KPIs and reporting tools. ️ What We're Looking For: Experience: A previous experience as training consultant in the automotive sector, is a nice to have. Technical Skills: Basic understanding of databases (e.g. MySQL). Familiarity with PHP and general backend concepts. Basic knowledge of HTML, CSS, and JavaScript. Experience working with APIs and testing tools such as Postman or SoapUI. General understanding of object-oriented programming and MVC frameworks. Familiarity with common data formats such as JSON and XML. Communication: Strong communication and presentation skills, with the ability to explain complex topics in a clear and simple way. Mindset: Customer-focused mindset, with a genuine interest in helping users succeed. Strong problem-solving skills and a proactive approach to resolving issues. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong collaboration skills, able to work effectively with cross-functional teams. Adaptability and willingness to learn new products, tools, and processes. Good time management and organizational skills. Calm and professional attitude when handling high-priority or business-critical situations. Languages: Spanish required; English proficiency appreciated for exchanges within our international environment.