Alibaba International Digital Commerce Group-Senior Risk Governance Manager-Hangzhou

About Miravia

Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow.

The Role

The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity.

What You'll Do (Responsibilities) Strategic Risk & Regulatory Foresight

• Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance.
• Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance.
• Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies.

Policy & Governance Framework Management

• Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths.
• Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions.
• Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance.

Regulatory Compliance & Reporting

• Manage the end-to-end lifecycle of regulatory reporting (e.G., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement.
• Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture.
• Lead the response to regulatory notices and critical user reports (e.G., prohibited goods), ensuring swift action within established SLAs.

Training, Awareness & Trust Building

• Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability.
• Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.G., medical content, restricted products) and upcoming regulations.
• Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.

Job Requirements What You'll Bring (Qualifications & Experience)

• 5+ years of experience in a Risk, Governance, Compliance, or Policy role, preferably within the e-commerce, tech, or digital platform industry.
• Demonstrable experience interpreting complex regulations (like the DSA) and translating them into practical, operational, and technical business requirements.
• Strong track record of developing and managing governance frameworks, including policy writing, internal controls, and risk assessments.
• Experience in managing the full lifecycle of regulatory reporting and interacting with authorities.

Technical & Analytical Skills

• Proficiency in SQL for querying, data manipulation, and generating insights to support risk assessments and reporting.
• Exceptional data analysis skills, with the ability to interpret complex datasets, identify trends, and create data-driven recommendations.
• Familiarity with data visualization tools to present findings clearly and effectively to both technical and non-technical audiences.

Key Competencies & Behavioral Attributes

• Strategic Influence: Ability to influence cross-functional teams (especially Product and Legal) and drive alignment on priorities without direct authority.
• Exceptional Communication: Superior written and verbal communication skills, capable of training employees, educating sellers, and drafting public-facing reports with clarity and precision.
• Ownership & Accountability: A proactive, forward-thinking approach with the ability to own complex projects from conception to completion and thrive under pressure.
• Unwavering Integrity: High ethical standards and a deep-stated commitment to doing the right thing for our users, sellers, and the company.
• Problem-Solving: Excellent analytical and problem-solving skills with strong attention to detail and outstanding organizational abilities.