Product Operations Manager

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‐class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software;
we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‐after leader in the transformation of global work.

The Role

The Product Operations Manager is the connective tissue between product strategy and execution within the Deel Local Payroll team. You'll embed directly within the product team, ensuring the development lifecycle runs smoothly, stakeholders stay aligned, and the voice of the customer drives continuous improvement. You don't define what we build—that's the PM's domain. You empower the entire team to move faster, smarter, and with total clarity. You'll partner with Product Managers, engineering, support, compliance, and operations teams across multiple countries to deliver world‐class payroll solutions at scale.

Responsibilities

• Backlog governance: Own daily backlog hygiene, ticket triage, and progress reporting. Route support requests correctly and keep Jira workflows flowing.
• Product planning and insights: Facilitate planning meetings, consolidate stakeholder feedback, and support prioritization exercises. Build dashboards that turn data into actionable insights.
• Customer feedback and discovery: Collect feedback from support tickets, CSAT, product usage data, and customer interviews. Triage, analyze, and route insights to the product team.
• Product releases and go-to-market: Create release plans, align stakeholders across geographies, build launch documentation, and ensure post‐launch success.
• Stakeholder coordination: Manage relationships with support, sales, and compliance teams. Organize retrospectives, maintain feedback channels, and ensure the operational machine runs smoothly.
• Cross‐country dependency management: Track and surface dependencies between teams and countries, ensuring handovers don't create silos.
• Data and operational reporting: Build reports on product KPIs, feature adoption, and business metrics. Work with data teams to maintain dashboards and track performance.
• Tools and process optimization: Maintain Jira workflows and dashboards as a system admin. Design automations using Zapier or Parabola to improve team efficiency.

Qualifications

• 3 to 5 years of experience in Product Operations, Product Management, Program Management, or similar operational roles within SaaS or fintech
• Demonstrable experience working with payroll, HR tech, or regulated financial servic