Account Manager

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

• At Confluent, one of our core values is to 'Earn Our Customers' Love'. As an Account Manager, you will be a key partner to our customers, helping them unlock the full value of their investment in our platform.
• In this role, you'll work with a portfolio of customers, working closely with internal and customer stakeholders to understand their goals, use cases, and challenges. You'll design and drive tailored success and implementation plans that anchor engagement & accelerate adoption, ensure high retention and support customers as their use of the platform matures and scales.
• This is an ideal opportunity for someone who loves technology but equally enjoys solving business problems for customers.
• You will play a key role in driving Customer Success, renewals and expansion.
• This role is ideally suited for individuals with an existing background in Account Management, Customer Success or Sales.

What You Will Do:

• Act as a Trusted Business Partner: foster strong relationships with customers by establishing yourself as their go-to advisor. Help them adopt and expand their use of Confluent to drive real business value.
• Own the ultimate success of our customers in your territory, ensuring they realise the full value of the Confluent platform.
• Own the consumption planning, use case mapping, IP adoption, and business value realisation of your book of business.
• Design and execute the Account Strategy and Success Plan on the whole portfolio of customers.
• Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention.
• Coordinate the engagement of other Confluent resources (e.g. Customer Solutions Consultants, Professional Services, Product Managers, Support, Legal, etc.) to ensure ongoing customer satisfaction.
• Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels.
• Build and maintain strong relationships with key users and decision makers at assigned customers, keeping them connected to technical and business value being added by our platform of solutions.
• Proactively identify blockers/risk and escalate internally for prompt resolution.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

What You Will Bring:

• Previous experience (at least 6 years) in either Sales, Customer Success or Account Management, with a proven track record of revenue growth.
• Proven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyalty.
• Prior experience in the enterprise and/or cloud software space.
• Analytical mindset: monitor KPIs and behavioral trends to prioritize at-risk customers in a large portfolio.
• Aptitude to pick up technology and become proficient in mapping customer's business goals to Confluent's features and functionalities.
• Experience in managing timely renewals and forecasting for a large set of customers.
• Excellent communication – create engaging email campaigns, provide best practices and deliver enablement to help deflect support tickets and facilitate success at scale.
• Strong presentation skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience.
• Strong team player who can navigate complex stakeholder dynamics and ensure that the optimal business outcomes are achieved through the engaged resources.
• Ability to thrive in a fast-paced, high-pressure, dynamic start-up environment.
• Clear, consistent demonstration of self-starter behaviour and a desire to solve challenging technical and non-technical problems with minimal supervision.
• Excellent Project management experience for effective internal stakeholder management, coordinating with various teams to ensure account success.
• This is a hybrid work position.

What Gives You an Edge:

• A minimum of 5 years of prior experience working in a technology company or related field.

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.