Facilities Coordinator

hace 7 días

Client Site ESP Madrid Av Europa nº ª planta, España Cushman & Wakefield A tiempo completo

Job Title

Facilities Coordinator - Office Manager

Job Description Summary

As a key member of a global team, you will be responsible for the day-to-day management, service delivery, and ownership of the assigned office location within the client's estate. The role ensures a high-quality workplace and office experience, while meeting all contractual service quality, commercial, and compliance requirements.

Job Description

  • Act as a visible on-site presence and primary point of contact for the office and workplace experience.

  • Be accountable for the overall office environment, ensuring a consistently high-quality experience for colleagues and visitors.

  • Oversee daily office operations, supporting colleagues with workplace and office-related needs.

  • Understand and live the Client values, and articulate how they are applied in the execution of Workplace and Office Management responsibilities.

  • Understand, commit to, and uphold the Operating Principles of the C&W–Client contract.

  • Understand Client priorities as they apply to the location and daily office operations.

  • Ensure all third-party and office-related services are delivered in line with the commitments of the global contract.

  • Manage and coordinate on-site service providers and suppliers.

  • Recommend changes to third-party supplier arrangements where service quality, commercial performance, or compliance are compromised.

  • Build and maintain strong relationships with key Client colleagues, acting as a trusted and approachable Office Manager and support resource.

  • Contribute to the 9-point Key Performance Indicator (KPI) system for the location, covering colleague experience, commercial performance, and compliance.

  • Support and help manage minor works and office improvements as directed by Client, assisting the Workplace Manager.

  • Ensure the Workplace Guide / Office Services Directory for the location remains fully up to date at all times.

  • Work closely with the Client IT team to ensure seamless office operations, including access and security, visitor management, desktop IT, network availability, and reprographics

  • Support the management of commercial and operational risk at the location, maintaining an up-to-date risk register to minimise and mitigate known and unforeseen risks.

  • Contribute to the management of Health & Safety within the office, minimising or eliminating lost-time incidents and completing all required audits and reporting.

  • Support the effective management of sustainability initiatives within the office, in line with Client requirements.

Requirements

Previous experience in office management and/or administration roles

Strong communication, presentation, and negotiation skills.

Team player, People and stakeholder management skills.

Relationship and vendor management.

Budget and cost management awareness.

.English level: ADVANCED (C1)

Location: Alcobendas (Madrid)

INCO: "Cushman & Wakefield"

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