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F&B Manager

hace 1 hora

Sevilla, Sevilla, España Marriott International A tiempo completo

Additional Information

Job Number

Job CategoryFood and Beverage & Culinary

LocationHotel Alfonso XIII a Luxury Collection Hotel Seville, San Fernando 2, Seville, Sevilla, Spain, 41004

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

MANAGER FOOD & BEVERAGE

Position is responsible for all the food and beverage operations, restaurant, beverage and room service operations. Oversee guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plans for food and beverage.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 5 years' experience in the food and beverage, or related professional area. Luxury hotels in Spain.

Spanish and English required

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

  • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

  • Maintains a positive cost management index for restaurant operations.

  • Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

  • Manages the Food and Beverage departments (not catering sales).

  • Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

  • Oversees all restaurant, beverage and room service operations.

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

  • Provides excellent customer service to all employees.

  • Responds quickly and proactively to employees' concerns.

  • Provides a learning atmosphere with a focus on continuous improvement.

  • Provides proactive coaching and counseling to team members.

  • Encourages and builds mutual trust, respect, and cooperation among team members.

  • Monitors and maintains the productivity level of employees.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

  • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.

  • Responds quickly and proactively to guest's concerns.

  • Understands the brand's service culture.

  • Drives alignment of all employees, team leaders and managers to the brand's service culture.

  • Sets service expectations for all guests internally and externally.

  • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

  • Verifies all banquet functions are up to standard and exceed guest's expectations.

  • Provides services that are above and beyond for customer satisfaction and retention.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Serves as a role model to demonstrate appropriate behaviors.

  • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

  • Conducts performance reviews in a timely manner.

  • Promotes both Guarantee of Fair Treatment and Open-Door policies.

  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

  • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

  • Complies with all corporate accounting procedures.

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

  • Analyzes information and evaluates results to choose the best solution and solve problems.

  • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.