Field Service Transformation Manager

Field Service Transformation Manager for the Nordic Cluster

Do you want to be part of a dynamic, fast paced organization where you are part of driving a strategic transformation increasing the value we deliver to our Nordic customers?

We are seeking a qualified, motivated individual to join our company as Field Service Transformation Manager for the Nordic Cluster. As part of the Operations Strategy team, you will be a strategic, technical leader responsible for guiding countries through the implementation of Field Service Management solutions. We are seeking an experienced manager to help us shift from a field-technician-centric approach to a customer-centric approach.

You will be responsible for scoping, designing, and implementing transformation to our field service. You will work with the project team to design and facilitate this transformation resulting in steps to change the way we deliver service, implement these changes, establishing them as business-as-usual activities. This will require effective communication and reporting on progress, challenges, opportunities, and risks to the project stakeholders (IT, partners, providers and senior management) as needed.

You will bring strong coordination between stakeholders across diverse geographies and cultural backgrounds. It is important to us that the right candidate has experience working with people from different nationalities as projects can regularly include teams in Madrid (Spain), Malmo, Stockholm & Linkoping (Sweden), Oslo (Norway), Copenhagen (Denmark) and Helsinki (Finland). There is flexibility in terms of where the position could be based across the above offices, although Madrid would be preferred. When large project milestones are approaching, temporary assignments abroad and/or intensive travelling may be required.

Responsibilities

• Partner with IT and the countries and oversee end-to-end delivery of field transformation projects, ensuring that the deliverable meets the acceptance criteria and successful transition into business as usual

• Create, adapt and maintain master configurations on our Field Management system, to better serve business needs and priorities. Anticipate the consequence of such changes and explain them to the business in a concise way. Ensure knowledge transfer into local teams to ensure that at some point the tool configuration responsibility can be transferred to them

• Engage with multiple areas in researching, exploring, evaluating and co-creating future desired processes, tools and systems

• Research and develop internal and external benchmark exercises to challenge the organization on how processes and activities are executed, with a forward-thinking, digital, customer-centric and future proof view of how they should evolve our field service

• Analyse and prioritize opportunities for field service processes improvement against objective, analytical criteria that maximize value for the organization (e.g. productivity, efficiency, user satisfaction, cost-benefit analysis)

• Support in preparing, organizing and conducting workshops fostering wide organization involvement and collaboration in ideating, prioritizing and designing new opportunities for field service processes improvements through automation

• Translate process and users' digitalization needs into business requirements that can be implemented through digital systems and tools

• Maintain up-to-date knowledge on market developments regarding field management

Candidate profile

Experience and Qualifications

• Minimum 5 years of field transformation, technical advisory or consulting experience, where best in class field management tools have been implemented successfully. For example, Oracle Field Service, Sales Force, Service Max, etc. Bonus points if your experience is on Oracle Field Service

• You should have strong organizational and technical problem-solving skills and a data-driven approach to decision making; strategic and creative thinking with keen business judgment, focus, and ability to see the "big picture"

• You have experience working with cross-functional teams

• Hands-on attitude, capable of spending hours and days on the ground

• You are fluent in English. Fluency in Spanish is highly desirable

Strong fit with Verisure RISE Leadership Model

• Role Model Responsible Owner: Acting as a long-term owner, always putting the customer first, thinking and acting big and being accountable and responsible.

• Inspire Outstanding Performance: Motivating others for high performance, prioritising and making decisions with an analytical approach and executing with excellence.

• Strengthen and grow a high-performance, diverse organisation: Building high-performance and diverse teams, enhancing a learning culture by setting continuously higher standards.

• Empower and lead with courage, integrity, and purpose: Inspiring our people, honouring our mission and purpose by leading with confidence, positive energy and genuine empathy and humility.

Diversity, inclusion, equity, and belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.