Leadership and Team Effectiveness Facilitator

About Verisure

Verisure is the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America.

Every day, our dedicated teams use leading technology to Deter, Detect, Verify and Intervene to protect more than 5.7 million families and small businesses from intruders, fire, and health emergencies across 17 countries, soon 18.

With over 35 years of insights, experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Our mission is to give our customers peace of mind by protecting what matters most to them. We believe that everyone has the right to feel safe and secure.

Thanks to a strong focus on high quality service, we aim to have the most satisfied and loyal portfolio of customers in the industry. We estimate that we have some of the strongest growth and retention rates globally in consumer-facing services, which demonstrates our commitment to exceptional service levels and strong value proposition to our customers.

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About the role

Our rapid expansion and ongoing success are expected to continue, which means we need strong leaders able to orient business and people growth. Verisure is thus reinforcing its team with an exciting, rewarding, and impactful position to support its ambitious plans.

We are seeking a talented, passionate, and customer-focused Leadership and Team Effectiveness Facilitator to join our Group HR Talent & Development Team. This is a unique opportunity to be part of a transformational growth story, and part of a culture that is intent on investing in leadership development and organisational effectiveness.

This role is ideal for a seasoned professional with people's growth and teams' success at heart, fueled by an appetite for collaborative and innovative solutions, and supported by a strategic mindset. Regular collaboration with Countries and Group Functions will give you opportunities to draw insights relevant for people development and team effectiveness. You will use this to further shape leadership development tools and team effectiveness solutions, while continuously upgrading our repository of resources to accelerate business growth.

At the Group Talent & Development team, you will be surrounded by strong, well-rounded profiles, coming from world-leading firms, trained to – and focused on – helping you thrive as a professional.

The company's success depends on its people and invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.  We're growing fast, we're doing it right - and we're just getting started

Discover more on our Investors Page, including our company presentation and annual report.

Main Responsibilities

Overall, as a Leadership and Team Effectiveness Facilitator, your role will be key to achieving our Company's ambition, driving measurable impact on engagement and business performance over time. Specific responsibilities, to deliver the above, will include:

Support all leadership growth and team development through a combination of academic curricula and hands-on learning experiences:

• Understand, appropriate our leadership model and culture.
• Make it come to life through leadership development workshops and team effectiveness interventions at all levels of seniority, and including: (i) Identify, integrate and share internal and external best practices; (ii) Design learning content to drive appropriation of our leadership model, competencies and behaviours by all our audiences; (iii) Collaborate with Markets and Group Functions to co-build content relevant to our audiences; (iv) Specific audiences such as women leaders, high potentials / top talents, successors to executive roles and executive leaders (this list is not exhaustive) may require specific programmes.
• Design team effectiveness interventions that promote our desired leadership culture and lead to tangible progress and results for said teams;
• Use participants' and their managers' feedback to identify new needs and feed future programmes.

Stakeholder management:

• Build trust and credibility with all internal clients and participants, and build relationships across the organisation that lead to actionable insights;
• Understand our business context to make our learning solutions always more applicable and more relevant to our audiences.

Follow-up and anchoring:

• Follow-up with audiences and cohorts post programmes to ensure learning implementation;
• Support all our colleagues' leadership growth via relevant, impactful action plans;
• Create "managers' guides" or toolkits and continuously improve them based on users' feedback – and keep them available and up to date;
• Propose additional or revisited content to anchor learning;

Strengthen and manage an internal Facilitators Network:

• Design and deliver customised train-the-trainer sessions to support trainings or team effectiveness interventions involving external partners, or other internal facilitators;
• Grow and enable the network, manage communication to and from the network, and administrate support from the network according to existing and future needs.

Measure impact:

• ​Work with the Talent team to establish and track leading and lagging KPI's to monitor and measure the impact of our Leadership Development activities.

Support the Group HR organisation

• Collaborate in the implementation and deployment of other leadership development tools such as 360 feedback, coaching, mentoring programmes, as needed;
• Potentially support our Chief Human Resources, Communications and ESG Officer on other relevant talent development activities.

Location

The position is full-time and based preferably in Madrid, Spain, although applicants in other Verisure Countries locations will be considered. The position might require some international travel within Europe and Latin America (under a hybrid work from home policy of 2 days at home per week with two weeks per year to work wherever you prefer).

Candidate profileExperiences & Qualifications

• Top tier education background with a minimum of a bachelor's degree (ideally in either business, psychology or leadership development).
• Leadership facilitation: (i) Relevant experience in leadership and team effectiveness facilitation, as independent or in consulting, or leadership development lead in a corporate role; coupled with relevant experience as a people manager (min. 5 years). (ii) Ability and appetite for adapting to all levels, types and size of audiences for face-to-face or remote/virtual trainings; (iii) Participant-centred and learning focused facilitator who can adapt pace, tone, content and methods to meet learnings objectives, putting mission and cohort cohesion before own comfort and preferences; (iv) Strong coaching acumen.
• Leadership development: (i) Proven ability to deliver scalable learning and development programmes in a global organisation that measurably facilitates the achievement of business objectives; (ii) Familiar with adult learning practices with at least 5 years of experience in Learning & Development in a transformative global environment.
• Stakeholder management & strategic thinking: (i) Use strategic perspective and active listening to skilfully influence leaders at all levels (peers, internal and external partners and more) to promote ideas and collaboration in ways that build psychological safety and mutual trust, and understand then deliver on what's needed; (ii) Strategic and hands-on: capable of understanding the big picture as shared by major stakeholders, whilst also adding value through structured proposals and attention to detail.
• Communication: (i) Strong written and oral communication capabilities for creating impactful tools (e.g. e-learning scenarios, PowerPoint) and presenting them just as impactfully; (ii) Experience of and appetite for working in international multi-cultural environments, with diverse and, at times, remote teams.

Other Competencies

• Self-confident yet humble individual with high emotional intelligence and active listening skills, able to interact at all levels, and manage interactions with different cultures and different levels of seniority.
• Ability and willingness to take a "hands on" approach, while maintaining a high level or strategic view of programme activities.
• Ability to question and constructively challenge clarity of requests, make clear recommendations according to clearly identified criteria, and influence others to do the same.
• A match to our culture – high energy and flexible, and huge amounts of drive. Collaboration and true teamwork are key.

Languages

• Required: Fluent enough to work and facilitate in English and Spanish.
• Other European language(s) are a plus.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

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