Senior Operations Associate

Oscar Mobility is redefining car rental globally. With 500+ locations across Europe (Denmark, Netherlands, Spain, Germany, and Belgium) and the U.S., we are scaling fast and rewriting the rules of mobility. Our asset-light, data-driven platform enables dealerships to unlock new revenue streams, turning idle vehicles into profitable rental and subscription services.

We are looking for a Senior Operations Associate to partner directly with Oscar's COO (Founding Team) and CGO (ex-McKinsey) on one of our most critical priorities: redefining how a quarter of our workforce - our Customer Service team - will operate in a future powered by AI and automation. From day one, you will own our full Customer Success strategy. This includes designing the operating model, driving implementation, and transforming Customer Service into a scalable, product-signal engine while maintaining our customer-centric experience. As you grow in the role, you'll take on additional high-impact operational topics across the company. This role is an exceptional opportunity for an analytical builder who wants to combine strategy, data, and product thinking in a fast-paced operations role.

• Own Oscar's Customer Success Strategy
  • Challenge and refine all aspects of our CS Strategy from architecture (global vs. local) to value proposition (cost-centric vs. product-signal engine) to AI and Automation roadmap (effort vs. benefit)
  • Build a unified global CX operating model that works efficiently across markets, balancing global standards with local needs
  • Improve customer experience while reducing cost, optimizing contact rate, AHT, channel mix, and workforce utilization through clear policies and knowledge base, better UX, and proactive comms.
• Build Scalable Customer Intelligence
  • Own and scale our CS platform, including automation, workflows, smart routing, and the creation of a structured, scalable knowledge base that supports quality and efficiency across all teams.
  • Develop the data structure, tagging logic, and automation workflows that will form the foundation of Oscar's next-generation Customer Service knowledge base
  • Structure reporting frameworks to monitor customer service performance, automation contribution, and agent efficiency
  • Work closely with the operational CS team leads in implementing our new customer service platform (Intercom), while you own on design, analytics, and structure
• Apply AI and Automation to Real Operations
  • Analyze historical data and build the first working version of a data-driven knowledge hub that will continuously learn from new interactions
  • Define how AI functionalities should be set up to maximize automation, insight generation, and response quality
  • Use tools like , N8N, or Intercom APIs to extract, structure, and analyze data from customer interactions (calls, emails, chats)
• **Drive and own additional operations topics (**e.g., payments or invoicing) and support in testing new services (e.g., vehicle delivery, keyless systems, or rental trackers) as you progress in your role

• 2+ years in start-up operations or an equally fast-pace environment (consulting, M&A or VC), customer success experience is a plus
• Strong analytical and problem-solving mindset. You are comfortable with data, tools, and structured thinking
• Interest in AI and automation. Experience with automation tools (e.g., , Zapier, N8N) or familiarity with AI concepts is a strong plus
• Hands-on and structured. You turn ambiguity into clear, executable plans and enjoy building from 1→100
• Collaborative and proactive. You work closely with both technical and non-technical teams to drive tangible results
• Languages: Fluency in English; German, Dutch, Danish, or Spanish is a plus

• Market leader in flexible mobility: We have built a powerhouse dealership network that operates profitably across urban and rural markets
• Scalable asset-light model: Our rental and subscription business has a €50B+ market potential that no one else is catering to
• Vision to build a global mobility champion: We are rapidly expanding our dealership network and software-driven platform across Europe and the U.S.

• Competitive salary with performance-based incentives—aligned with the impact you create.
• High-impact role with direct leadership exposure: You will work directly with the COO and CGO to future-proofs our operations
• A fast-moving, execution-first culture where results matter more than politics
• The chance to build and own our global CS platform, shaping one of the company's most important operational systems.
• Global exposure with the opportunity to travel to Oscar Mobility's footprint across Europe and the U.S.

Ready to shape something that matters? Apply now.