Italian Customer Experience Associate
hace 5 días
Job Title: Italian Customer Experience Associate
Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time
Are you passionate about delivering top-notch customer experiences? We're looking for a Customer Experience Associate with native-level Italian to join our team in Barcelona. In this role, you'll be the voice of the brand—providing exceptional support, solving problems, and making every interaction a positive one for our Italian-speaking customers.
This is a great opportunity to be part of a fast-paced, multicultural environment where your contribution truly matters.
Key Responsibilities:Deliver outstanding service to Italian-speaking customers via email, chat, and phone
Understand customer needs and provide tailored solutions quickly and effectively
Guide customers through product features, processes, and best practices
Proactively identify issues and suggest improvements to the customer journey
Collaborate with cross-functional teams (Product, Operations, Logistics, etc.) to ensure seamless support
Track, prioritize, and resolve customer queries using internal systems (CRM tools)
Contribute to a positive team environment by sharing insights and supporting peers
Native-level Italian (spoken and written)
Fluent in English (B2 level or higher)
Previous experience in a customer-facing role is preferred
Strong communication and active listening skills
Empathy, patience, and a problem-solving attitude
Ability to multitask and stay organized in a dynamic environment
Comfort using digital tools and CRM systems (training provided)
Competitive salary package with performance incentives
Flexible hybrid working model (office + remote days)
International and inclusive team culture
Modern office in the heart of Barcelona
Ongoing training, development, and growth opportunities
Employee perks such as private health insurance, meal vouchers, and wellness programs
Fun team events and regular social activities
Full-time (40 hours/week)
Shifts may include some evenings or weekends based on business needs
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