Italian Customer Experience Associate

hace 2 días

Málaga, Málaga, España CBT A tiempo completo


Job Title: Italian Customer Experience Associate

Location: Barcelona, Spain

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

Are you passionate about delivering top-notch customer experiences? We're looking for a Customer Experience Associate with native-level Italian to join our team in Barcelona. In this role, you'll be the voice of the brand—providing exceptional support, solving problems, and making every interaction a positive one for our Italian-speaking customers.

This is a great opportunity to be part of a fast-paced, multicultural environment where your contribution truly matters.

Key Responsibilities:

  • Deliver outstanding service to Italian-speaking customers via email, chat, and phone

  • Understand customer needs and provide tailored solutions quickly and effectively

  • Guide customers through product features, processes, and best practices

  • Proactively identify issues and suggest improvements to the customer journey

  • Collaborate with cross-functional teams (Product, Operations, Logistics, etc.) to ensure seamless support

  • Track, prioritize, and resolve customer queries using internal systems (CRM tools)

  • Contribute to a positive team environment by sharing insights and supporting peers

What You'll Bring:

  • Native-level Italian (spoken and written)

  • Fluent in English (B2 level or higher)

  • Previous experience in a customer-facing role is preferred

  • Strong communication and active listening skills

  • Empathy, patience, and a problem-solving attitude

  • Ability to multitask and stay organized in a dynamic environment

  • Comfort using digital tools and CRM systems (training provided)

What We Offer:

  • Competitive salary package with performance incentives

  • Flexible hybrid working model (office + remote days)

  • International and inclusive team culture

  • Modern office in the heart of Barcelona

  • Ongoing training, development, and growth opportunities

  • Employee perks such as private health insurance, meal vouchers, and wellness programs

  • Fun team events and regular social activities

Working Hours:

  • Full-time (40 hours/week)

  • Shifts may include some evenings or weekends based on business needs


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