Operations Manager

Oscar Mobility is redefining car rental globally. With
500+ locations
across Europe (Denmark, Netherlands, Spain, Germany, and Belgium) and the U.S., we are scaling fast and rewriting the rules of mobility. Our
asset-light, data-driven platform
enables dealerships to unlock new revenue streams, turning idle vehicles into profitable rental and subscription services.

We are looking for a
Senior Operations Associate
to partner directly with
Oscar's COO (Founding Team)
and
CGO (ex-McKinsey)
on one of our most critical priorities:
redefining how a quarter of our workforce - our Customer Service team - will operate in a future powered by AI and automation.
From day one, you will own our full Customer Success strategy. This includes designing the operating model, driving implementation, and transforming Customer Service into a scalable, product-signal engine while maintaining our customer-centric experience. As you grow in the role, you'll take on additional high-impact operational topics across the company. This role is an exceptional opportunity for an analytical builder who wants to combine strategy, data, and product thinking in a fast-paced operations role.

What you will do

Own Oscar's Customer Success Strategy

• Challenge and refine all aspects of our CS Strategy
  from architecture (global vs. local) to value proposition (cost-centric vs. product-signal engine) to AI and Automation roadmap (effort vs. benefit)
• Build a unified global CX operating model
  that works efficiently across markets, balancing global standards with local needs
• Improve customer experience while reducing cost
  , optimizing contact rate, AHT, channel mix, and workforce utilization through clear policies and knowledge base, better UX, and proactive comms.

Build Scalable Customer Intelligence

• Own and scale our CS platform
  , including automation, workflows, smart routing, and the creation of a
  structured, scalable knowledge base
  that supports quality and efficiency across all teams.
• Develop the
  data structure, tagging logic, and automation workflows
  that will form the foundation of Oscar's next-generation Customer Service knowledge base
• Structure
  reporting frameworks
  to monitor customer service performance, automation contribution, and agent efficiency
• Work closely with the operational CS team leads in implementing our new customer service platform (Intercom), while you own on
  design, analytics, and structure

Apply AI and Automation to Real Operations

• Analyze historical data and build the first working version of a
  data-driven knowledge hub
  that will continuously learn from new interactions
• Define
  how AI functionalities should be set up
  to maximize automation, insight generation, and response quality
• Use tools like
  
  , N8N, or Intercom APIs
  to extract, structure, and analyze data from customer interactions (calls, emails, chats)

Expanding Operational Responsibilities

• Drive and manage additional operational topics (such as payments or invoicing), and support the testing of new services (including vehicle delivery, keyless systems or rental trackers) as you grow in your role.

Who you are

• 2+ years in start-up operations
  or an equally fast-pace environment (consulting, M&A or VC), customer success experience is a plus
• Strong analytical and problem-solving mindset.
  You are comfortable with data, tools, and structured thinking
• Interest in AI and automation.
  Experience with automation tools (e.g.,
  
  , Zapier, N8N) or familiarity with AI concepts is a strong plus
• Hands-on and structured.
  You turn ambiguity into clear, executable plans and enjoy building from 1→100
• Collaborative and proactive.
  You work closely with both technical and non-technical teams to drive tangible results
• Languages:
  Fluency in English; German, Dutch, Danish, or Spanish is a plus

Why Oscar Mobility?

• Market leader in flexible mobility:
  We have built a
  powerhouse dealership network
  that operates profitably across urban and rural markets
• Scalable asset-light model:
  Our rental and subscription business has a
  €50B+ market potential
  that no one else is catering to
• Vision to build a global mobility champion:
  We are rapidly expanding our dealership network and software-driven platform across Europe and the U.S.

What we offer

• Competitive salary with performance-based incentives
  —aligned with the impact you create.
• High-impact role with direct leadership exposure:
  You will work directly with the COO and CGO to future-proofs our operations
• A fast-moving, execution-first culture
  where results matter more than politics
• The chance to
  build and own our global CS platform
  , shaping one of the company's most important operational systems.
• Global exposure
  with the opportunity to travel to Oscar Mobility's footprint across Europe and the U.S.

Ready to shape something that matters? Apply now.