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Customer Success Specialist
hace 4 horas
About us - Curewiki transforms the medical research landscape into a patient-centric ecosystem that fosters and empowers individuals to take control of their health. We aim to change patient participation in clinical research by providing information, opportunities, and support. As a result, patient participation is transformed into patient engagement.
At Curewiki, Customer Success is not a support function. It is a strategic role that sits at the intersection of healthcare knowledge, long-term partnerships, and patient impact. We work with pharma and healthcare organizations where context, regulation, and credibility matter. For this role, hands-on experience in pharma and/or healthcare is essential. If you have not worked in this environment before, this role will not be the right fit.
What you will do- Own and grow long-term relationships with pharma and healthcare partners
- Act as a trusted point of contact who understands both commercial goals and healthcare realities
- Guide partners in using Curewiki in a way that is compliant, relevant, and valuable to patients
- Translate complex medical or healthcare-related topics into clear, actionable insights
- Anticipate risks, challenges, and opportunities within regulated healthcare environments
- Work closely with Sales, Product, and Medical stakeholders to ensure partner success over time
This is not a high-volume account role. It requires depth, judgment, and the ability to navigate healthcare-specific constraints.
Requirements
This is non-negotiable:
- Proven professional experience in pharma, life sciences, healthcare, or a closely related field
- Solid understanding of how pharma or healthcare organizations operate, including regulatory and compliance considerations
- Comfortable working with medical, regulatory, or market access stakeholders
- Strong communication skills in French and/or Spanish and English (other European languages are considered a strong plus.)
In addition, you likely have:
- Experience in Customer Success, Account Management, or Partnership roles
- Strong relationship-building skills grounded in credibility and trust
- The ability to challenge partners when needed, not just support them
- A patient-first mindset when making decisions.
Benefits
- We offer a fair gross salary and benefits in kind package.
- Remote and asynchronous way of working so you have total control of your own work/life balance.
- Quarterly get togethers to discuss strategy and boost team connectivity.
- An environment where your wellbeing matters.
