Senior Claims Handler for Energy

Experience of handling energy claims, or other relevant experience in insurance, including having worked previously as a claims broker, lawyer or loss adjuster.
Ability to understand and discuss common trends in claims and analyse the portfolio to assist in profitability of the portfolio.

Looking for a role that will have a meaningful impact on Claims Handling in Spain?

Come and progress your career in our European Claims team here at Markel in the beautiful city of Madrid.

Join us and play your part in something special

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

The opportunity:

Our ambition is become market leader in the Renewable Energy Insurance Sector.

To help us develop this new class of business, we have created an exciting opportunity for a Senior Claims Handler, Energy with relevant experience in the Insurance market, to handle first party Energy claims in Spain, later expanding into the DACH region.  

Reporting into the Head of Claims Spain, you will be responsible for handling and driving claims forward in a proactive manner.

Markel is a people-powered company, and we value our relationships, not just with our customers, but with all of the collaborators in the claims process. Your role will be key in maintaining these relationships and promoting our Claims Value Proposition by providing a market leading service. Initial areas of focus will be; Onshore Wind Energy, Solar Photo-Voltaic Energy, Mini Hydro, BESS

As a Senior Claims Handler at Markel, you are not just the person who manages files -  you are the face of the company and a key link between the technical, legal and human aspects of insurance.

This role is based in our modern Madrid office, located directly in the Torre de Cristal.
 

What you'll be doing:

• Analysing and managing claims, including third party agreements (TPA) and service providers in line with our Claims Manual
• Establishing, developing, and expanding broker and customer relationship
• Reviewing coverage and coordinating with experts and solicitors to determine liability, resulting in successful resolution of each case
• Prioritising case urgency, ensuring that each claim progresses within the established deadlines
• Consolidating our footprint as a recognized insurance partner by dealing promptly and effectively with large and midsize claims, with a primary focus on Renewable Energy, later expanding into Oil, Gas and Property markets
• Working closely with our Madrid & Barcelona internal Departments: Underwriting, Sales and Finance, as well as with clients and brokers
• Championing continuous improvement and working with the team to improve end to end processes and data accuracy
• Attending regular broker and client meetings with occasional travel within Spain and Europe to represent Markel as required

Our must-haves:

• Bachelors or Masters degree in Law.  Business, or similar field
• Experience of handling (renewable) energy claims, or other relevant experience in insurance, including having worked previously as a claims broker, lawyer or loss adjuster.
• Ability to understand and discuss common trends in claims and analyse the portfolio to assist in profitability of the portfolio.
• Comprehensive understanding of the regional insurance market
• Ability to work in a fast-paced environment, multi-task, delegate where necessary and make quick decisions while maintaining integrity and profitability
• Effective interpersonal skills as you collaborate with local and regional partners, as well as internal colleagues, across Spain and Europe
• Strong partnership skills for developing strategic planning to achieve team and company ambitions.
• Fluency in Spanish and English essential. Additional knowledge of other European languages an advantage
• A positive mind-set and people-oriented work ethic
• The legal right to live and work in Spain

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We're all about people | We win together | We strive for better | We enjoy the everyday | We think further

What's in it for you?

• A great starting salary plus annual bonus & strong benefits package
• 27 days paid holiday plus Bank Holidays
• Fantastic company pension scheme, private medical and dental cover, life assurance
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that

Are you ready to play your part?

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You'll find your fit amongst our diverse global community of optimists and problem-solvers. We're always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
 

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

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