Claims Associate

Role Purpose
JOB DESCRIPTION
The Claims Trainee role is an essential part of the CE Claims Hub team, responsible for assisting with claim administrative tasks for other European clusters. As a Claims Trainee, you will provide various administrative services to support customers throughout the claims process. This entry-level position offers excellent opportunities for growth and development in commercial claims. Comprehensive training will be provided to help you become a skilled Claims Processor and a valuable member of the Madrid Hub team.

Key Responsibilities

• Claims Processes & Practices:

• Assist in the timely delivery of claims administrative tasks, working closely with the hub team leader and Claims Processors, applying appropriate tools and best practices to ensure efficiency.

• Ensure data quality and integrity by accurately entering claims data and maintaining documentation in relevant systems, demonstrating attention to detail.

• Focusing on Customers:

• Provide high-quality service for various claim administration tasks and standard settlements, ensuring customer needs are met with professionalism and care.

• Support customers throughout the claims process, maintaining a customer-centric approach in all interactions.

• Knowledge of Insurance Industry:

• Apply basic knowledge of commercial insurance to claims administration tasks, ensuring compliance with industry standards.

• Stay current on insurance practices to enhance claims processing accuracy and efficiency.

• Knowledge of my Organization:

• Adhere to the best practices outlined in the Madrid Hub 'Playbook' and EMEA claims processes and protocols, ensuring alignment with organizational standards.

• Collaborate with the hub team leader and colleagues to foster strong partnerships and ensure smooth operations.

• Internal Development:

• Continuously develop technical and claims administration skills through on-the-job training, committing to personal growth and development.

Requirements And Skills

• Advanced level in English (C1) is a must.
• Native/bilingual proficiency in German is required.
• Bachelor's degree in law is preferred.
• Basic knowledge of commercial insurance is preferred.
• Strong organizational skills and the ability to work within time constraints, demonstrating effective time management.
• Proficiency in MS Office.
• Experience working independently or as part of a team, with self-motivation and adaptability.

Qualifications
What we offer in return:

• 12 months of fixed term contract
• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.