Customer Service and Claims Processor Associate

hace 1 día

Madrid, España The Cigna Group A tiempo completo

**Role Purpose**:

- Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
- Good breadth of knowledge on product types and the ability to respond to claims. Reporting to the Claims Manager will be responsible of managing new claims from start to end.
- Manage all the administration tasks related to the position: E-mail, Post, Fax, Fulfilment, etc...
- Manage all Complaints received and within compliance regulations in each country.
- Retention duties: in order to maintain portfolio the team will manage cancellation requests.
- Call monitoring and quality review in order to rate Team Performance.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
- Identify potential process improvements and make recommendations to Team manager.
- Actively support other team members and provide resource to enable all team goals to be achieved.
- Escalation of customer complaints
- Point of contact for nominated country clients

**Key Skill and Knowledge**
- Experience in Life Insurance products, claims environment and customer service focused organization.
- Experience on all level Complaints resolution.
- Experience of working in a Contact Centre environment.
- Ability to meet/exceed targets and manage multiple priorities.
- Advance level of German or native speaker.
- Advance level of English or native speaker. Any other European language will be a plus.
- Must possess excellent attention to detail, with a high level of accuracy.
- Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
- Desirable Commercial skills
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
- Ability to organize, prioritize and manage workflow to meet individual and team requirements
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

**Key Competencies**
- Conflict management
- Customer focus
- Problem solving

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

  • Claims Processor

    hace 2 semanas

    Madrid, España Chubb A tiempo completo

    DescriptionJob Description: This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting,...

  • Claims Processor

    hace 6 días

    Madrid, España The Cigna Group A tiempo completo

    Overview Claims Processor Associate with German and English – join The Cigna Group.Responsibilities Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.Manage new claims from start to end with a solid understanding of product types and claims processes.Handle administration tasks related...

  • Claims Processor

    hace 2 días

    Madrid, España The Cigna Group A tiempo completo

    OverviewTodos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.Claims Processor Associate with German and English – join The Cigna Group.ResponsibilitiesProvide the highest level of customer service, striving for first contact resolution, responding within given timelines.Manage new...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    DescriptionJob Description:This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this...

  • Claims Processor

    hace 6 días

    Madrid, Madrid, España Chubb A tiempo completo

    Job DescriptionJOB DESCRIPTIONThis is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting,...

  • Claims Processor

    hace 2 días

    Madrid, España Chubb A tiempo completo

    DescriptionWe have an exciting opportunity for a Property Claims Processor – French Speaker to join our EMEA Claims Centre, based in Madrid. In this role, you will ensure the accurate assessment and proactive management of property claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    DescriptionWe have an exciting opportunity for a Property Claims Processor – French Speaker to join our EMEA Claims Centre, based in Madrid. In this role, you will ensure the accurate assessment and proactive management of property claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed...

  • Fast Track Claims Processor

    hace 2 semanas

    Madrid, España Chubb A tiempo completo

    **About Chubb** Do you have previous claims experience, or perhaps experience gained in general insurance, administration, or customer service? We are currently looking for an Accident & Health Fast Track Claims Processor to join our EMEA Madrid Claims Centre team. This is an excellent opportunity for individuals seeking a position in insurance,...

  • Claims Processor

    hace 3 días

    Madrid, España Combined Insurance A tiempo completo

    **Do you speak fluent French and English?** **Would you like to work for one of the worlds largest insurance companies?** **We are currently recruiting for a Claims Processor (French speaker) based in our Madrid office.** **Role Purpose**: - The individual processor role is an essential part of CE claims hub team, being responsible for handling claim...

  • Bilingual Claims

    hace 1 día

    Madrid, España Cigna Health and Life Insurance Company A tiempo completo

    A global health service company in Madrid is looking for a Claims Processor / Customer Service representative fluent in German and English. The role involves managing claims, providing exceptional customer service, and handling customer complaints. Candidates are required to have experience in life insurance products and a customer service environment. This...