Fast Track Claims Processor

**About Chubb**

Do you have previous claims experience, or perhaps experience gained in general insurance, administration, or customer service? We are currently looking for an Accident & Health Fast Track Claims Processor to join our EMEA Madrid Claims Centre team. This is an excellent opportunity for individuals seeking a position in insurance, particularly those with prior claims handling or customer service experience.

As a Fast Track Claims Processor, you will deliver outstanding customer service and provide a seamless experience throughout the end-to-end handling of Accident & Health (A&H) claims. You will interact directly with customers across Europe, ensuring their needs are met with professionalism and care. Your primary focus will be on accurately assessing and managing claims in accordance with the conditions of cover, Chubb policy, Best Practices (BPs), and agreed service level agreements (SLAs).

This role offers a fantastic entry point into claims handling, providing valuable exposure to the wider EMEA Claims Team. You’ll collaborate closely with colleagues from diverse countries and foster strong partnerships, ensuring that supporting our brokers and customers remains at the heart of your efforts.

We are committed to offering thorough on-the-job training and robust onboarding for all new team members. This will equip you to become a proficient Claims Processor and a valued member of the Madrid Claims Centre team. You will also have opportunities to continuously develop your technical expertise and claims handling skills through on-the-job coaching and resources available via our talent portal.

If you are eager to advance your career in a dynamic and diverse international environment while making a meaningful impact on our operations and delivering exceptional customer service, we encourage you to apply

**Key Responsibilities**:

- **Claims Processes & Practices**:

- Maintain claims data entry, file indexing, and documentation integrity across all systems, ensuring accuracy and compliance with established processes.
- Adhere to the best practices outlined in the Madrid Claims Centre SOP(s) and EMEA claims regional processes.
- **Focusing on Customers**:

- Deliver a professional and seamless service to customers at all times, anticipating their needs and exceeding expectations.
- Respond to complaints or customer dissatisfaction promptly and effectively, ensuring a high standard of care.
- Handle incoming call inquiries and maintain strong client relationships, addressing issues such as late claims notifications and case progress within SLAs.
- **Knowledge of Insurance Industry**:

- Stay current on industry trends and practices to enhance claims processing accuracy and efficiency.
- **Knowledge of my Organization**:

- Collaborate with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment, leveraging Chubb’s organizational systems and networks.
- Actively contribute to claims operational initiatives and projects, ensuring alignment with Chubb’s standards and goals.
- **Knowledge of Products and Services**:

- Maintain up-to-date knowledge of Chubb’s A&H products and services to ensure claims are processed in alignment with policy conditions and customer expectations.
- Provide accurate information and support to customers and brokers, ensuring a seamless claims experience.
- **Operational Excellence**:

- Effectively prioritize and manage your workload, ensuring timely completion of daily tasks within SLAs.
- Seek assistance from your Team Leader for client issues beyond your resolution and contribute to continuous operational improvements.
- **Internal Development**:

- Commit to personal development through on-the-job coaching and training, continuously improving technical knowledge and claims handling expertise.

**Key Requirements**:

- Advanced proficiency in English (C1) is required.
- Native or bilingual proficiency in **Italian is essential**.
- Proficiency in Ms Office, good notions in excel are highly valued.
- A **Bachelor’s degree in Law is preferred**.
- General knowledge of commercial insurance in A&H, P&C classes, underwriting, or policy issuance is advantageous.
- Previous experience in claims handling is preferred, ideally within a broker or insurance office.
- Customer service experience demonstrating a high standard of professional care is preferred.
- Strong organizational skills and the ability to work effectively under time constraints.
- Ability to prioritize tasks and work within SLAs while managing time effectively.
- Attention to detail and a commitment to maintaining high levels of quality and accuracy throughout the claims handling process.Experience working independently or as part of a team; self-motivation is essential.

**What we offer in return**:

- 30+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insura