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Fast Track Claims Processor
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Do you have previous claims experience, or perhaps experience gained in general insurance, administration, or customer service?
We are currently looking for an **Accident & Health Fast Track Claims Processor**to join our EMEA Madrid Claims Centre team. This is an excellent opportunity for individuals seeking a position in insurance, particularly those with prior claims handling or customer service experience.
As a Fast Track Claims Processor, you will be responsible for delivering outstanding customer service and providing a seamless experience throughout the end-to-end handling of Accident & Health (A&H) claims. You will interact directly with customers based in various countries throughout Europe, ensuring their needs are met with professionalism and care. Your primary focus will be on accurately assessing and managing claims in accordance with the conditions of cover, Chubb policy, Best Practices (BPs) and agreed service level agreements.
This role serves as a fantastic entry point into claims handling, offering valuable exposure to the wider EMEA Claims Team. You’ll collaborate closely with colleagues from diverse countries and foster strong partnerships, all while ensuring that supporting our brokers and customers remains at the heart of your efforts.
If you are eager to advance your career in a dynamic and diverse international environment while making a meaningful impact on our operations and delivering exceptional customer service, we encourage you to apply
**Key Responsibilities**:
- Accurately assess and evaluate 'Fast Track' claims, including policy liability, reserve calculations, and settlement values.
- Efficiently handle incoming call enquiries.
- Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
- Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
- Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes.
- Deliver a professional service to customers at all times.
- Identify and respond to complaints or customer dissatisfaction.
- Effectively prioritize and manage your workload.
- Continuously develop technical knowledge and expertise.
- Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
- Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.
**Key Requirements**:
- Advanced proficiency in English (C1) is required.
- Native or bilingual proficiency in Dutch is essential.
- A Bachelor’s degree in Law is preferred.
- General knowledge of commercial insurance in A&H, P&C classes, underwriting, or policy issuance is advantageous.
- Previous experience in claims handling is preferred, ideally within a broker or insurance office.
- Customer service experience that demonstrates a high standard of professional care is preferred.
- Strong organizational skills and the ability to work effectively under time constraints are necessary.
- Ability to prioritize tasks and work within SLAs while managing time effectively.
- Attention to detail and a commitment to maintaining high levels of quality and accuracy throughout the claims handling process.
**What we offer in return**:
- 30+ days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- GympassEmployee assistance program Comprehensive Learning & Development offer
**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
**Diversity & Inclusion**
**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
