Claims Processor

 The Role 

 This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you pride yourself on providing outstanding customer service and thrive in a collaborative setting, this position might be the perfect fit for you.

As a Claims Processor, you will handle essential claims administrative tasks to support our internal teams in processing claims efficiently. Your responsibilities will include managing various administrative services to help customers navigate the claims process, ensuring accurate completion and tracking of system data. This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment, with high exposure to the wider EMEA Claims Team.

We are committed to providing comprehensive training and onboarding for all new team members. Full training will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. You will also have the opportunity to continuously develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.

If you are eager to develop your career in a dynamic and diverse international environment while making a meaningful impact on our operations, we encourage you to apply

Key Responsibilities:

•  Claims Processes & Practices:
  • Ensure timely completion of daily tasks and work within established deadlines (SLAs), applying appropriate processes and best practices to manage claims efficiently.

  • Identify and manage process exceptions, collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.

• Focusing on Customers:

  • Deliver high-quality service to brokers and customers, anticipating their needs and ensuring claims administrative tasks are completed accurately and efficiently.
  • Support customers in navigating the claims process, maintaining a customer-centric approach in all interactions.

• Knowledge of Insurance Industry:

  • Apply basic knowledge of commercial insurance (A&H, P&C classes, UW, or policy issuance) to claims processing tasks, ensuring compliance with industry standards.
  • Stay current on insurance laws and market trends to enhance claims processing accuracy and efficiency.

• Knowledge of my Organization:

  • Demonstrate understanding of Chubb's organizational systems and networks to foster collaboration with colleagues across the EMEA Claims Team.
  • Leverage relationships and networks within Chubb to ensure smooth operations and adherence to established protocols.

• Knowledge of Products and Services:

  • Maintain up-to-date knowledge of Chubb's products and services to ensure claims are processed in alignment with plan features and costs.
  • Provide accurate information and support for various claim types or standard settlements, acting as a trusted resource for internal teams.

• Data Quality / Integrity:

  • Ensure claims data entry, file indexing, and documentation integrity across all systems, demonstrating attention to detail and operational excellence.

• Internal Development:

  • Commit to personal development through coaching and on-the-job training, continuously improving technical competency for claims administration activities.
• Best Practice:
  • Adhere to best practices outlined in the Madrid Claims Centre SOP(s) and EMEA claims regional processes and protocols, ensuring consistency and quality in claims handling.

• Advanced level in English (C1) is a must.
• Native/Bilingual in Dutch is a must.
• Bachelor's degree in law is preferred.
• Basic knowledge of commercial insurance (A&H, P&C classes, UW, or policy issuance) is preferred.
• Ability to organize work and perform within time constraints, demonstrating strong time management and prioritization skills.
• Proficiency in MS Office, especially in excel (Vlookup, Pivot Tables). 
• Experience working independently or as part of a team, with a self-motivated attitude.
• MS Office knowledge. 
• Proficiency in Excel is preferred.
• Experience of working independently or as part of a team – self-motivated.

What we offer in return:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.