Key Account Manager

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We are seeking an experienced
Key Account Manager (+5 years)
to manage and grow our strategic accounts in Spain, with a strong focus on clients using or exploring
CCaaS (Contact Center as a Service)
solutions. The ideal candidate brings a strategic mindset, exceptional relationship-building skills, and solid expertise in the contact center technology ecosystem. In this role, you will maximize account value by identifying new opportunities, promoting high-impact CCaaS solutions, and ensuring a results-driven, customer-centric account management approach.

KEY RESPONSIBILITIES

• Prospect, arrange, visit, present, and reach selling agreements.
• Report on the activity and work on the CRM of the company.
• Track proposals made until acceptance by the client.
• Representation of the company at different fairs and events in the sector.
• Focus on generating leads and sending proposals to achieve the target.

QUALIFICATIONS

• 5+ years of experience
  in Key Account Management or Sales.
• Mandatory experience with CCaaS solutions
  , including understanding of core functionalities, operational KPIs, omnichannel capabilities, integrations (CRM, telephony, automation), and the typical CCaaS sales cycle.
• Proven track record in managing
  strategic accounts
  , driving expansion, cross-sell, upsell, and customer retention within SaaS or telecommunications environments.
• Strong
  negotiation skills
  and ability to engage and influence senior stakeholders.
• Solid understanding of the Spanish contact center market and current industry trends.
• Ability to analyze complex customer needs and translate them into clear CCaaS-based value propositions.
• Hands-on experience with
  CRM platforms
  (Salesforce, HubSpot, or similar), with strong pipeline management discipline.
• Fluency in
  Spanish and English
  ; additional languages are a plus.
• Availability for occasional travel to client meetings, industry events, and trade shows.

WHY BROADVOICE

Grow Your Career

Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you're a strategic thinker, a collaborative, and have a talent for driving impactful results, we'd love to meet you Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.