Key Account Manager

Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified
Key Account Manager
This position will be located in
EMEA Region
.

Role Purpose:

The Key Account Manager will assume strategic ownership of key accounts within their geographic region, focusing on nurturing and expanding relationships with Sekoya members and other major clients. The role involves offering tailored solutions, supporting project execution, and providing insights for long-term and short-term planning to ensure sustainable growth.

Key Responsibilities:

• Develop and sustain strong, strategic relationships with key accounts, acting as the main liaison on a strategic and commercial level
• Manage a high-priority client portfolio (including Sekoya members), establishing and reviewing account plans to anticipate client needs and provide value-adding solutions.
• Explore and understand clients' needs and motivations, especially during challenges, and proactively create support solutions that add value.
• Coordinate with Fall Creek's technical, R&D, breeding, production, logistics, and marketing teams to deliver integrated, timely client support.
• Support clients in regional project planning and execution, identifying and addressing project milestones, pain points, and opportunities.
• Assist clients in adopting innovations and new genotypes aligned with their strategic goals and the company's pipeline.
• Lead activities in long-term planning, as well as feed forward information for global short-term planning, ensuring alignment across regions.
• Gather information on competitors, market trends, risks (political, weather, logistics, finance, environmental), and provide recommendations to capture opportunities and ensure strategic alignment.
• Ensure communication management between internal and external stakeholders, guaranteeing account teams and strategic partners are aligned on goals and solutions.
• Utilize CRM tools to manage client data, track project statuses, and support account growth activities.
• Participate actively in global meetings to contribute regional insights, client feedback, and market intelligence.
• Represent Fall Creek in tradeshows, customer meetings, events, and educational seminars, contributing to the presentation and promotion of products and services
• Uphold the highest standards for ethical business conduct, confidentiality, and support of company values and culture

Qualifications and Experience:

• Minimum 5 years' experience in key account management, preferably within agriculture, plant breeding, or related industries.
• Deep understanding of regional berry market dynamics
• Proven ability to build trust, manage complex stakeholder relationships, and drive customer success.
• Strong technical and product knowledge, with experience working with R&D and breeding teams is preferred.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency with CRM and data analysis tools.
• Fluency in English; additional regional language skills are advantageous.
• Capable of working independently across different time zones with a collaborative mindset.

Success Metrics:

• Strength and satisfaction of client relationships within the portfolio.
• Successful regional project management and execution.
• Adoption of innovations and new product support by clients.
• Contribution to long-term regional planning and risk mitigation strategies.
• Effectiveness in providing insights for global planning and strategy.
• Effective sharing of market insights, improvements in team methodology, and knowledge transfer

Who is Fall Creek?
We're a US-based company with a keen focus on blueberry genetics, plants, and grower support delivered to the world's premier blueberry growers. From our humble beginnings in Lowell, Oregon more than 40 years ago, we now also have wholly-owned nurseries in Mexico, Peru, Spain, South Africa, Netherlands, China, and Chile. Additionally, we have built a global team of the finest breeders, researchers, propagators and nursery professionals, grower support technicians, sales and customer service experts and more. We're a deeply-planted link in a global chain, ready to serve our customers and our industry throughout North, Central, and South America, Greater Europe, Asia, and Africa. Our mission is to serve the growers and to support the blueberry industry, helping to ensure growers maximize success through our delivery of the best genetics and plants, technical know-how and global market intelligence. To fulfill our mission, we focus on cultivating exceptional plants, building strong relationships and providing responsive customer service. This is all part of how we're helping to build A World with Better Blueberries.