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Support Analyst First Line with French
hace 15 horas
We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife.
Responsibilities
- Interact with customers via telephone, email and the web, providing technical support and problem solving assistance.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
Job Requirements and conditions
- Mandatory languages: French
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: hours per week, 5 days per week)
- Contract type: Temporary position for 6 months, with the possibility of becoming a permanent employee upon successful completion of the contract.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Basic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:Results Focused, Initiative
- Customer oriented
- Experience: No specific experience is required (initial training)
