Onboarding Specialist

hace 1 día

Valencia, Valencia, España Luminary Bank A tiempo completo

About the Role

We are looking for a motivated and detail-oriented Onboarding Specialist to lead client acquisition and ensure a smooth onboarding journey for new clients. In this role, you will present our product offerings to prospective clients, coordinate with internal teams - especially Compliance - to ensure regulatory requirements are met, and provide hands-on support throughout the onboarding process. The ideal candidate has a strong mix of sales, customer service skills, and a good understanding of regulatory processes in the financial services space.

Key Responsibilities

  1. Client Acquisition & Relationship Building

  2. Lead outreach and communication with prospective clients

  3. Understand client business needs and present tailored product solutions

  4. Build strong, trust-based relationships to support long-term engagement

  5. Onboarding Management

  6. Manage the full onboarding process from initial contact through to activation

  7. Guide clients through documentation, account setup, and product familiarization

  8. Ensure onboarding timelines are met and clients have a smooth experience

  9. Internal Coordination & Compliance Support

  10. Work closely with the Compliance team to ensure all onboarding steps meet regulatory requirements

  11. Collect and review necessary client documentation (KYC, AML, etc.)

  12. Follow up on outstanding items and ensure readiness before account activation

  13. Product Presentation & Support

  14. Deliver product overviews and tailored demonstrations based on client needs

  15. Explain product features clearly and respond to client inquiries during the onboarding phase

  16. Gather client feedback to help improve sales and onboarding materials

  17. Reporting & Process Improvement

  18. Maintain accurate records of client onboarding progress and communications

  19. Track key metrics (conversion rates, onboarding duration, client feedback)
  20. Propose improvements to sales and onboarding workflows

Requirements

  • 3+ years of experience in client onboarding or account management - ideally in fintech, banking, or payments.
  • Strong communication and presentation skills, with the ability to explain complex topics simply.
  • Understanding of KYC/AML requirements and regulatory onboarding processes.
  • Client-focused mindset and strong coordination skills across departments.
  • Fluent English is required; Russian is strongly preferred; additional languages are a plus.
  • Experience using CRM or onboarding management tools is preferred.

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