Senior Jira Service Management Administrator

Workload: 80–100%
You read "Jira" and say "Jee-ra". Your favorite sport is script-running. You believe in Rovo. For you, both electric cars and nuclear energy belong to our future.

You are the person we are looking for

Axpo is Switzerland's leading energy trading and production company, with a large international footprint and a strong focus on technology and innovation. The Workflow Solutions team, within Group IT, is on a mission to improve business processes through automation and advanced technology.

Our ambition is to build the Enterprise Service Management solution of the future on the solid foundation of the Jira platform. For that we need you, a person with proven experience on Atlassian products, solid IT background, passion for innovation, and a genuine interest in the Energy business. Ready to come onboard?

What you will do:

• Design and implement workflows for IT as well as for other business functions like HR, Facility Management, Data Protection, Finance on the Jira Service Management platform
• Collaborate with cross-functional teams to analyze existing processes, gather requirements and design solutions that enhance productivity and efficiency
• Architect and implement workflows leveraging as much as possible out-of-the-box features as well as integration with other platforms in the Axpo IT landscape like SAP, Azure
• When needed, customize Jira workflows, screens, fields, permissions and notifications to meet the needs of various teams.
• Create detailed technical documentation for workflows, automations, integrations, and configurations
• Develop and deliver training sessions and documentation for end-users.
• Support the administration and management of Jira and Jira Service Management (JSM) instances, including user management, permissions, and project configurations.
• Implement and maintain Jira Service Management projects, including service desk configurations, SLAs, and automation rules.
• Provide technical support and troubleshooting for Jira and JSM users.
• Stay up-to-date with the latest Jira and JSM features and best practices.
• Evaluate and provide consulting for marketplace apps
• Setup and maintain integrations between Jira and other systems
• Use REST APIs to automate processes and support other teams on how to query these same APIs

What you bring & who you are:

• Bachelor's degree in computer science, Software Engineering, or related field — or equivalent hands-on experience in place of formal education.
• Atlassian Certified Professional certification
• 5+ years of experience implementing processes on Jira and/or Jira Service Management.
• Strong understanding of Jira's customization options such as workflows, permissions, notifications, etc.
• Experience with advanced customizations in Jira: Automation for Jira and Scriptrunner apps.
• Experience using Jira's REST APIs and integrating Jira with other platforms
• Experience with using Rovo or other AI solutions within Jira workflows
• Knowledge of a programming language such as Groovy or Python is a plus.
• Experience implementing ITSM in JSM or migrating from another ITSM system is also a plus.
• Experience implementing non-IT processes in JSM is a plus.

About the team:
We are a dynamic and diverse team within Axpo Group IT, driven by innovation and collaboration. Together, we aim to transform business processes and create impactful solutions.

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team

• Working Hours We offer flexible working hours to accommodate your work schedule. 60% on remote and 40% at our offices in Madrid, Torre Europa.
• Meal allowances

You can enjoy delicious meals on us, no matter if you are working remotely or on-site.

• Option to use it for public transportation or childcare instead.
• Internet Compensation We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace.
• Microsoft ESI Certifications Access to the ESI (Enterprise Skills Initiative) program certification, provides hands-on training for learning and enhancing technical skills and knowledge of Microsoft and Azure technologies.
• Training courses Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel.
• Gym Coverage Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day
• Health Insurance We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.