Workplace Specialist

Receptionist / Workplace Specialist (temporary)

Madrid, Spain

We are looking for a receptionist / workplace specialist for our office in Madrid. You will be responsible for creating a positive work environment for both employees and visitors by welcoming people into the office and providing guidance where necessary. To succeed in this role, you should be friendly and personable, preferably with previous experience as a receptionist. You will manage your own workload effectively and be a team player to give a quality standard service.

What you'll be DOING

What will your essential responsibilities include?

• Front desk: Act as the face of the business, welcoming and hosting guests to AXA XL and involved in all aspects of front office reception including accepting and distributing deliveries.
• Phones: Take and direct calls on the main business phone lines.
• Security assistance: Manage and issue security passes for staff and visitors, and ensure external parties are signed in and inducted.
• Meeting rooms: manage bookings, maintain cleanliness and facilities of all meeting rooms, troubleshoot IT/Video Conferencing issues, coordinate meeting catering.
• Event support: Provide coordination support to internal and external events, including liaising with suppliers, when required.
• Kitchen: 'set up' on a daily basis, unpack deliveries, clean work surfaces, ensure the kitchen is clean and presentable.
• General administration: Assist with administrative functions including word processes, data entry, filing, record keeping, photocopy, binding. Coordinate internal processes including (but not limited to) mail collection/distribution, coordinate 'staff whereabouts', phone list documentation, courier bookings, print orders.
• Administration support: Assist the Workplace Manager and other team members, when required. Provide ad hoc project support as required, which may include events, marketing, finance, travel projects.
• Health and Safety: Assist with WHS, First Aid and Fire Safety processes and equipment maintenance.

This position reports to the Workplace Manager, Spain.

What you will BRING

We're looking for someone who has these abilities and skills:

• Excellent customer service skills
• Excellent communication skills
• Fluent English (speaking and writing) and Spanish
• Ability to deal with the general public and clients in a calm and friendly manner
• Previous experience as a receptionist
• Experience in working within an international company and environment
• Ability to act in accordance with AXA XL's Core Values and Culture.

 Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at   AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see